Residential Aide

Help USA • Brooklyn, NY

13d • Onsite

About The Position

As a Residential Aide at a shelter for single adults, you will help ensure client safety, facility and grounds security, and orderly facility operations during your shift. You will work directly with clients to support attendance at required internal and external meetings and collaborate with the Social Services Team to address client issues and maintain continuity and consistent communication during each client’s stay. The role is with the HWC - Glenmore program at 114 Snediker Ave, Brooklyn, NY 11207.

Requirements

• High school diploma or equivalent, or equivalent experience and skills.
• FDNY F-02 Fireguard Certificate required, with a 30-day allowance to obtain it.
• Work experience in residential facilities.
• Experience and capacity to work with people experiencing homelessness or other disadvantaged people.
• Strong relationship and customer service skills.
• Computer literacy with Microsoft applications.
• Ability to provide night and weekend coverage as needed.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Conduct intake and orientation for new clients, explain processes, rules, and regulations, copy and file IDs, and assign beds.
• Conduct and document patrols to ensure client compliance with site rules and regulations and support health and safety.
• Inventory and secure the possessions of clients who are away from the site for hospitalization, incarceration, or other reasons.
• Conduct bed and meal counts and assist House Managers with locker searches.
• Use the DHS CARES system to track vacancies, check clients in and out, and print rosters.
• Ensure clients receive timely notices of meetings and appointments from the Social Services Team, and escort clients to meetings and appointments when necessary.
• Document incidents and other noteworthy events that occur during the shift.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED