Residential Aide

Services For The Underserved, Inc.•New York, NY

2d•Onsite

About The Position

The Residential Aide works under the supervision of program leadership, providing shift coverage on a flexible, rotating schedule that includes weekend coverage. The role supports residents and facility operations through crisis intervention, client monitoring, shift handoffs, escorts, routine rounds, and coordination of assigned activities and resources.

Requirements

High school diploma or GED.
One year of work experience in residential treatment or a similar setting.
Ability to provide crisis intervention using good interpersonal skills, maturity, and responsibility.

Nice To Haves

Driver’s license (preferred but not required).
Basic knowledge of human services.

Responsibilities

Provide direct crisis intervention to clients and prepare incident reports documenting interventions.
Monitor clients while they take medication when necessary.
Inform staff about prescriptions that clients need filled, especially during 12 a.m.–8 a.m. and weekend shifts.
Brief incoming shifts on facility status, including which clients are in or out of the facility.
Give verbal and written warnings to clients and apply appropriate consequences, such as extra chores or removal of store and telephone privileges.
Inform treatment staff of concerns through an entry in the communication logbook or a note in the treatment staff mailbox.
Make copies of forms used for store passes, cigarette distribution, meal checklists, and similar needs.
Serve as a staff escort when necessary.
Participate in educational training to enhance skills related to the job.
Perform other tasks and responsibilities, such as facilitating morning or evening focus groups.
Participate in staff meetings as required.
Provide cafeteria coverage during meal times, monitor the client bed area, and remove unnecessary items in accordance with funder rules.
Coordinate and oversee morning dispatches, petty cash (tokens, carfare, and lunch and dinner money), and client escorts as assigned.
Provide client escorts as assigned and needed, subject to driver’s license status and eligibility under the SUS Driver Eligibility Policy.
Conduct hourly house or room rounds on all shifts and record the time and findings in the communication logbook.
Keep the supervisor informed of relevant information regarding residents and the program.
Perform other duties as requested by the supervisor.