Residential Aide
About The Position
Breaking Ground operates supportive and affordable housing in New York City, upstate New York, and Connecticut, and provides outreach and transitional housing services to people experiencing homelessness. The Andrews, located on the Bowery in Manhattan, is a Safe Haven with 146 units offering short-term accommodations and onsite case management and clinical services. Reporting to the Shift Supervisor, the Residential Aide supports effective service delivery and program stability by assisting clients and monitoring the premises. The role involves engaging with people experiencing homelessness and coordinating with Program and Outreach staff.
Requirements
- Two years of related experience.
- Proficiency with Microsoft Office Suite.
- High school diploma or General Education Degree (GED).
Nice To Haves
- Associate degree.
- CPR and First Aid certifications.
- Experience working with individuals experiencing homelessness and/or mental health or substance use issues.
- Valid NY, NJ, CT, or PA driver's license with a good driving record, as defined by Breaking Ground.
Responsibilities
- Monitor the area and provide resources to clients.
- Maintain a welcoming, safe, and stable environment for clients.
- Make hourly rounds inside and outside the facility to ensure safety and security.
- Report and document incidents, provide crisis interventions, and communicate with the on-call management team.
- Maintain records, including daily attendance, shift reports, visitor logs, and progress notes.
- Greet people entering the site, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
- Circulate among residents, visitors, or employees to preserve order and protect property.
- Complete intakes and property searches as needed, and distribute mail.
- Accept and log food deliveries and serve meals to clients; complete a food safety course.
- Screen residents, visitors, and packages to prevent prohibited articles from entering the residence.
- Use a company vehicle to transport clients to and from community appointments as directed by program management.
- Provide relief support for 311 operations.
- Facilitate onsite laundry and shower resources for clients.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
