Residential Aide

163rd Street Improvement Cou•New York, NY

12d

About The Position

The Residential Aide serves as a primary connection between operations staff and residents, spending substantial time with clients and providing hands-on assistance as needed. The role monitors the atmosphere in the facility and shares residents’ complaints and recommendations. It provides safety and general support to assigned programs, with duties spanning resident assistance, facility monitoring, admissions, recordkeeping, and meal service. Problems are generally straightforward and may be resolved using common sense or supervisory guidance. The position requires general familiarity with 163-IC Inc programs, services, and operations. Routine, relatively low-cost expenditures may be made as delegated by a supervisor. The incumbent works primarily with the Shelter Director and has frequent external contacts limited in scope. The employee is expected to follow agency policies and procedures, serve as a role model, communicate and work effectively with others, maintain dependable attendance, complete assignments accurately and on time, and adhere to the agency’s mission and guiding principles. The agency complies with applicable OSHA standards and maintains workplaces free of serious recognized hazards. The work may involve standing, walking, sitting, stooping, using hands or fingers, feeling objects or controls, reaching, climbing stairs, balancing, kneeling, talking, and hearing. The employee may occasionally need to lift or move 10–15 pounds, must have close and distance vision, and must be able to travel locally by public transportation. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
One year of experience working with homeless mentally ill adults or other special-needs populations.
Excellent oral, writing, and listening skills.
Knowledge of Microsoft Office Suite, especially email, Word, and Excel; computer literacy.
Ability to travel locally using public transportation.
Ability to meet the described physical demands, including occasionally lifting or moving 10–15 pounds and having close and distance vision.

Nice To Haves

Bilingual or multilingual ability.

Responsibilities

Document residents, staff, and visitors entering and exiting the building; complete census forms; report incidents; and log events in the Facility Logbook.
Facilitate new resident admissions and move-outs.
Record daily census reports in the CARES system.
Generate and submit nightly rosters to funding sources.
File paperwork relating to shift coverage.
Greet visitors and callers professionally.
Monitor residents’ on-site activities.
Conduct hourly inspections of the facility and immediate neighborhood and document and report incidents.
Assist with planning and organizing recreational activities, events, and outings.
Wake clients as needed and provide clothing and personal care items.
Ensure clients leave dormitories according to policies and procedures.
Remind clients of daily schedules and assist with daily living skills.
Process new client intake information and bed assignments, maintain daily census records, and provide DHS with daily census figures.
Secure clients’ personal property and maintain an inventory of their belongings.
Observe client behavior and report unusual behavior to case management and clinical staff.
Oversee the shelter at night and respond to requests from clients who are awake.
Collaborate with Program Aides and Case Managers to provide crisis intervention in emergencies.
Complete electronic shift summaries and incident reports.
Assist in the cafeteria with serving breakfast, lunch, and dinner to clients.
Perform other duties as assigned by the Residential Aide Supervisor or other supervisory staff.