Residential Aide

Breaking Ground•New York, NY

1d•Onsite

About The Position

Located in Manhattan, the Crane Safe Haven serves 100 individuals who are not yet ready to transition into permanent housing, as well as people who may have struggled in other housing programs. It provides private, safe, clean, and affordable short-term accommodations as an alternative to life on the street. On-site case management and clinical services support residents’ needs and help those who are ready move into secure permanent housing. Reporting to the Shift Supervisor, the Residential Aide assists with effective service delivery, supports staff, and helps maintain program stability by assisting with and monitoring the premises. The role involves engaging with people experiencing homelessness and working with Program and Outreach staff.

Requirements

Two years of related experience.
Proficiency with Microsoft Office Suite.
High school diploma or General Education Degree (GED).

Nice To Haves

Associate degree preferred.
CPR and First Aid certifications are a plus.
Experience working with individuals experiencing homelessness and/or mental health or substance use issues is a plus.
A valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is preferred.

Responsibilities

Monitor the area and provide resources to clients.
Maintain a welcoming, safe, and stable environment for clients.
Make hourly rounds within and outside the facility to ensure safety and security.
Report and document incidents, provide crisis interventions, and communicate with the on-call management team.
Maintain records, including daily attendance, shift reports, visitor information, and progress notes.
Greet people entering the site, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
Circulate among residents, visitors, or employees to preserve order and protect property.
Complete intakes and property searches as needed, and distribute mail.
Accept and log food deliveries and serve meals to clients; be willing to complete a food safety course.
Screen residents, visitors, and packages to prevent prohibited articles from entering the residence.
Use a company vehicle to transport clients to and from community appointments as directed by program management.
Provide relief support for 311 operations.
Facilitate on-site laundry and shower resources for clients.
Perform other related duties as assigned.