Residential Aide

Help USA • New York, NY

13d • Onsite

About The Position

The Residential Aide works at a shelter for single adults and helps ensure client safety, facility and grounds security, and orderly operations during their shift. The role involves working directly with clients to support attendance at required internal and external meetings and collaborating with the Social Services Team to address client issues and maintain continuity and consistent communication throughout each client’s stay.

Requirements

• High School Diploma or equivalent, or equivalent experience and skills.
• FDNY F-02 Fireguard Certificate required, with a 30-day allowance to obtain it.
• Work experience in residential facilities.
• Experience and capacity to work with people experiencing homelessness or other disadvantaged people.
• Strong relationship and customer service skills.
• Computer literacy with Microsoft applications.
• Ability to provide night and weekend coverage as needed.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Conduct intake and orientation for new clients, explaining processes, rules, and regulations; copying and filing IDs; and assigning beds.
• Conduct and document patrols to support client compliance with site rules and regulations and promote health and safety.
• Inventory and secure possessions belonging to clients who are away from the site for hospitalization, incarceration, or other reasons.
• Conduct bed and meal counts and assist House Managers with locker searches.
• Use the DHS CARES system to track vacancies, check clients in and out, and print rosters.
• Ensure clients receive timely notices of meetings and appointments from the Social Services Team, and escort clients to meetings and appointments when necessary.
• Document incidents and other noteworthy events during the shift.
• Provide night and weekend coverage as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED