Residential Director - Residential Living

Bridgewell • Peabody, MA

7d

About The Position

The Residential Director provides support and supervision to a group of residential managers and programs. The role leads staff, supports service quality and regulatory compliance, oversees program operations and budgets, and builds effective relationships with funding sources, community groups, families, and other service providers. The director also provides interim program leadership when a Residential Manager is absent or a position is vacant, and serves in a rotating on-call director role.

The position is scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m., for 40 hours per week. Participation in an on-call rotation is required. The position involves physical demands related to assisting people served, including climbing stairs, helping with movement and personal care, and driving a 12-passenger van. Reasonable accommodations may be considered, subject to the needs and safety of the people served.

Bridgewell provides social and human services through community housing, day programs, outpatient treatment, recovery services, education, and employment training. Its mission is to connect people with possibilities and help people experiencing life challenges achieve their fullest potential.

Requirements

• Master's degree in a related field and 3–5 years of experience working with people with developmental disabilities, or a bachelor's degree in a related field and 5–7 years of such experience.
• At least 3–5 years of supervisory and team leadership experience.
• At least 3–5 years of budget management experience.
• Working experience understanding the clinical needs of people served.
• Current valid U.S. driver's license and at least one year of driving experience.
• Ability to lead and supervise leaders and ensure teams meet performance standards.
• Strong conflict-resolution and problem-solving skills.
• Knowledge of DDS and CARF regulations, behavior management, and human rights.
• Ability to set priorities, coach leaders in delegating and prioritizing, delegate tasks effectively, communicate expectations, and establish deadlines.
• Ability to coach and mentor leaders to improve their skills and performance and develop strong employees.
• Strong written and verbal communication skills.
• Ability to encourage employee engagement and maintain an inclusive work environment.
• Strong computer skills, including data entry coordination, Microsoft Office proficiency, and records management systems.
• Ability to obtain and maintain certifications in PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR, and other training required by program needs and Bridgewell policies.
• Ability to drive a 12-passenger van and/or wheelchair van.
• Demonstrated ability to effectively manage an operating budget.
• Ability to meet the physical demands described for residential program work, including assisting people with movement and personal care and providing lifting, balance support, and physical intervention when required.
• Acceptable CORI results according to Bridgewell policy.

Nice To Haves

• A master's degree in a related field is preferred.

Responsibilities

• Hire, train, and directly supervise Residential Managers to uphold performance standards and agency requirements, mission, goals, and principles.
• Provide leadership by creating a positive work climate and cohesive team environment.
• Promote staff professional growth through coaching, mentoring, and continuous training.
• Oversee referral, intake, transfer, and discharge processes for assigned programs.
• Maintain systems for measuring service quality and compliance with DDS regulations, CARF standards, and Bridgewell policies and procedures.
• Ensure services meet DDS, CARF, applicable regulatory standards, and Bridgewell policies and procedures.
• Monitor financial analysis and reports to ensure compliance with program budgets.
• Build and maintain positive relationships with funding sources, community groups, families, and other service providers.
• Participate in committees as assigned.
• Provide interim program leadership during a Residential Manager's absence or vacancy.
• Give direct reports constructive feedback and recognition, conduct timely performance evaluations, and address performance concerns with program management and Human Resources as appropriate.
• Ensure employees maintain required certifications and complete mandatory training.
• Identify talent for open positions and support recruitment, talent pipelines, and succession planning.
• Build strong teams and foster employee engagement through recognition, appreciation, and staff development.
• Model universal supports and promote Bridgewell values of dignity, respect, caring, integrity, safety, and wellness.
• Serve as On-Call Director on a rotating basis with other Directors.
• Work with Human Resources and management on employee concerns, mentoring and training needs, development opportunities, and disciplinary action as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee's birthday off.
• Additional compensation for on-call rotations.
• Opportunities for professional development and growth.
• Training and development opportunities.
• Collaborative work environment that values new insight and personal contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager