Residential Director

Bridgewell • Peabody, MA

6d

About The Position

The Residential Director provides support and supervision to a group of residential managers and programs. The role oversees program operations, staff development, service quality, regulatory compliance, budgets, and relationships with funding sources and community partners. The Director also provides interim program leadership when a Residential Manager is absent or a position is vacant and serves in a rotating on-call Director role. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., 40 hours per week, with participation in an on-call rotation required.

Bridgewell provides social and human services intended to help people with disabilities and other life challenges live safe, self-directed, and productive lives. Its services include community housing, day programs, outpatient treatment, recovery services, education, and employment training. Bridgewell’s mission is “Connecting People with Possibilities,” and it aims to inspire hope and empower people experiencing life challenges to achieve their fullest potential.

The position requires a related-field bachelor’s degree and five to seven years of experience working with people with developmental disabilities, or preferably a related-field master’s degree and three to five years of such experience. It also requires three to five years of supervisory and team leadership experience, three to five years of budget management experience, working experience understanding the clinical needs of people served, and a valid U.S. driver’s license with at least one year of driving experience. The role includes physical assistance to people served and the ability to drive a 12-passenger van. Acceptable CORI results are required according to Bridgewell policy.

Requirements

• A related-field bachelor’s degree and a minimum of five to seven years of experience working with people with developmental disabilities; alternatively, a related-field master’s degree is preferred with a minimum of three to five years of that experience.
• Three to five years of supervisory and team leadership experience.
• Three to five years of experience in budget management.
• Working experience understanding the clinical needs of the people served.
• Current, valid U.S. driver’s license and at least one year of driving experience.
• Ability to lead and supervise leaders and ensure teams meet performance standards.
• Strong conflict-resolution and problem-solving skills.
• Knowledge of DDS and CARF regulations.
• Knowledge of behavior management and human rights.
• Ability to set priorities and coach leaders in delegating and prioritizing in alignment with departmental goals.
• Ability to delegate effectively, communicate expectations clearly, and establish deadlines for teams.
• Ability to coach and mentor leaders to strengthen their skills, performance, and employee development.
• Strong written and verbal communication skills.
• Ability to encourage employee engagement and maintain an inclusive work environment.
• Strong computer skills, including coordinating data entry into a data management system, proficient use of Microsoft Office products, and use of records management systems.
• Ability to obtain and maintain PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR, and other certifications or training required by program needs and Bridgewell policies.
• Demonstrated ability to drive a 12-passenger van and/or wheelchair van.
• Demonstrated ability to effectively manage an operating budget.
• Ability to climb stairs and physically assist people served, including with movement, bathroom routines, tub or shower entry and exit, wheelchair transfers, and physical, behavioral, or medical interventions.
• Ability to lift or move people or items as required for activities of daily living; people served may weigh more than 200 pounds.
• Acceptable CORI results according to Bridgewell policy.

Nice To Haves

• A related-field master’s degree is preferred.

Responsibilities

• Hire, train, and directly supervise Residential Managers, ensuring performance standards and agency requirements are met.
• Provide leadership that promotes a positive work climate and cohesive teams.
• Promote staff professional growth through coaching, mentoring, and continuous training.
• Oversee referral, intake, transfer, and discharge processes for assigned programs.
• Maintain systems for measuring service quality and compliance with DDS regulations, CARF standards, and Bridgewell policies and procedures.
• Ensure services meet applicable regulatory standards and Bridgewell policies and procedures.
• Monitor financial analyses and reports to ensure compliance with program budgets.
• Build and maintain positive relationships with funding sources, community groups, families, and other service providers.
• Participate in assigned committees.
• Provide interim program leadership when a Residential Manager is absent or a position is vacant.
• Provide direct reports with constructive feedback and recognition to develop skills and capabilities and foster growth.
• Conduct timely performance evaluations, ensure standards are met, and proactively address performance concerns with program management and Human Resources as appropriate.
• Ensure employees maintain required certifications and complete mandatory training based on Bridgewell policies and program funding requirements.
• Identify internal and external talent for key vacancies and help direct reports develop talent pipelines and succession plans.
• Build strong teams and foster employee engagement through recognition, appreciation, and staff development.
• Model universal supports and promote Bridgewell’s values of dignity, respect, caring, integrity, safety, and wellness.
• Serve as On-Call Director on a rotating basis with other Directors.
• Work with Human Resources and management on employee concerns, mentoring and training needs, development opportunities, and disciplinary action as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee’s birthday off.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities across more than one hundred programs in the North Shore, Lowell, and Merrimack Valley.
• Additional compensation for on-call rotations.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director