Residential Supervisor

Penn Mar 2021 • Parkton, MD

5d

About The Position

The Residential Supervisor works directly with people with Intellectual Disabilities in their homes, the community, and through remote supports. The role directly supervises all Direct Support Professionals (DSPs) at a specific location and supports people with meaningful activities related to their personal goals, community connections, assistive technology, communication, skill building, discovery activities, health and safety, and personal care.

The supervisor is responsible for team scheduling, required documentation, medical oversight, and on-call duties, which may require scheduling flexibility. The role combines supervisory and direct support responsibilities, including staff hiring and development, compliance, person-centered planning, coordination of medical care, and support for individuals’ everyday needs. Residential Supervisors may sometimes work in other programs or locations as business needs dictate and may perform other assigned duties.

Requirements

• At least 2 years of experience in direct support or working with the IDD population.
• At least 2 years of experience supervising a team of more than 2 people.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• Valid driver’s license, at least 2 years of driving experience, and a clean driving record.
• Professional verbal and written communication skills.
• Interpersonal and relationship-building skills, including the ability to maintain effective relationships with team members, supervisors, and others in the organization.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to serve as a positive role model and work as part of a team.
• Commitment to creating a respectful and collaborative environment.
• Flexibility in changing environments and ability to prioritize tasks.
• Ability to function in a fast-paced and sometimes stressful environment.
• Experience with or willingness to learn software applications, including documentation and case management software.
• Ability to read, write, and speak English to communicate with individuals and team members.
• Ability to meet the physical demands of the job, including standing or sitting, walking, driving, grasping, handling or feeling objects, talking, hearing, seeing, reaching, moving, using stairs, stooping, kneeling, bending, crouching, pushing, pulling, twisting, and lifting or carrying items weighing 20 pounds regularly and 50 pounds occasionally.
• Ability to transfer or assist in transferring individuals.
• Visual acuity adequate to perform essential functions, including operating motor vehicles and detecting dangers or risks.
• Ability to work in an environment involving physical risks, bodily fluids, behaviors, unpleasant odors, and/or loud noises.

Nice To Haves

• Associate’s or bachelor’s degree in Human Services or a related field.

Responsibilities

• Directly supervise all Direct Support Professionals (DSPs) at a specific location.
• Engage people in meaningful activities related to their personal goals and help them connect with people and places of interest in their communities.
• Provide support with assistive technology, communication, skill building, discovery activities, health and safety, and personal care needs.
• Manage team scheduling, required documentation, medical oversight, and on-call responsibilities.
• Partner with the Program Manager to hire, train, onboard, oversee, and provide feedback to DSPs.
• Complete 90-day and annual performance reviews and foster accountability among team members.
• Ensure DSPs maintain required certifications and complete mandatory training.
• Submit timely incident reports to the supervisor in accordance with state requirements, with detailed documentation.
• Hold weekly one-to-one meetings with direct reports and follow Penn-Mar’s Leadership Philosophy.
• Know current policies and procedures and ensure team members follow them.
• Maintain professional relationships with stakeholders, including families of people supported.
• Ensure shifts are covered by qualified and trained team members; review and approve direct reports’ timesheets and PTO within required timeframes.
• Maintain confidential information and exercise discretion.
• Work within the program budget and participate in self-development or training.
• Schedule and lead department team meetings; attend required supervisor and other meetings and communicate relevant information to team members.
• Participate in licensing reviews and create a culture of appreciation within teams.
• Ensure team member injuries are promptly documented and reported to the appropriate HR representative.
• Review monthly site assessments and complete and implement plans of correction.
• Ensure required documentation is accurate, thorough, and timely, including service-delivery documentation for billing.
• Ensure homes and vehicles are maintained and request assistance from support departments when needed.
• Support people in identifying and pursuing their goals and dreams using a person-centered approach.
• Foster informed decision-making through education, experience, and exposure; provide active supports.
• Use information from Personal Outcome Measures (POMS) throughout support activities.
• Encourage self-advocacy and participation in self-advocacy groups when desired.
• Support healthy relationships and connect people with community resources.
• Attend annual or revised PCP/ISP meetings, complete necessary paperwork beforehand, and ensure team members understand and implement plans.
• Stay current on PCP/ISP changes and ensure team members are trained on them.
• Implement individual-specific protocols, nursing plans, behavioral plans, and other support information.
• Maintain compliance with applicable program and state regulations and ensure mandatory training is completed on time.
• Complete daily service notes, attendance records, and other required documentation accurately.
• Provide supervision and support in all environments as outlined in each person’s PCP/ISP.
• Assist people with finding recipes, grocery shopping, and meal preparation within dietary recommendations.
• Assist or encourage people with keeping their homes and other environments clean.
• Safely transport people using a company vehicle or, if required, a reliable personal vehicle.
• Provide personal care support as needed, including hygiene, toileting, and eating.
• Document accurate, detailed information about individuals’ goals and the supports provided.
• Obtain and maintain state-specific medication administration certification and administer medications as trained.
• Ensure medication orders are received, documented, and reordered according to doctors’ recommendations.
• Ensure medical and other appointments occur at required intervals and follow-up recommendations are completed and communicated to the appropriate team members.
• Teach and role-model life skills; implement Penn-Mar-trained crisis de-escalation practices.
• Create opportunities and creative learning environments with people supported.
• Manage individual and organizational funds in accordance with program policies and expectations.
• Work in other programs or locations temporarily as business needs dictate and perform other duties as assigned.

Benefits

• Paid vacation days and holiday pay.
• Employee referral bonus program.
• Extensive paid training and ongoing opportunities for job-related education and career advancement, including the Career Ladders program.
• Tuition reimbursement.
• Supportive leadership team.
• Medical, dental, and vision coverage.
• Short- and long-term disability coverage.
• 403(b) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED