Residential Supervisor

Penn Mar 2021 • Dallastown, PA

5d

About The Position

The Residential Supervisor works directly with people with intellectual disabilities in settings that may include their homes, the community, and remote supports. The role directly supervises Direct Support Professionals (DSPs) at a specific location and provides person-centered support with meaningful activities, personal goals, community connections, assistive technology, communication, skill building, discovery activities, health and safety, and personal care.

The position is responsible for scheduling team members, completing required documentation, medical oversight, and on-call responsibilities, which may require scheduling flexibility. The supervisor partners with the Program Manager to hire, train, onboard, and oversee DSPs; supports the people served in identifying and pursuing their goals; and ensures compliance with individual plans, applicable regulations, and program procedures. Supervisors may occasionally work in other programs or locations or perform other duties as business needs dictate.

Requirements

• At least 2 years of experience in direct support or working with the intellectual and developmental disabilities (IDD) population.
• At least 2 years of experience supervising a team of more than 2 people.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• Valid driver's license, at least 2 years of driving experience, and a clean driving record.
• Professional verbal and written communication skills, including participating in team discussions and reading and responding to emails.
• Interpersonal and relationship-building skills, with the ability to maintain effective relationships with team members, supervisors, and others in the organization.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to be a positive role model, work on a team, and contribute to a respectful, collaborative environment.
• Flexibility in changing environments and ability to prioritize tasks.
• Ability to function in a fast-paced and sometimes stressful environment.
• Experience with or willingness to learn software applications, including documentation and case-management software.
• Ability to read, write, and speak English to communicate with individuals and team members.
• Ability to meet the physical demands of the role, including walking, driving, reaching, bending, kneeling, crouching, pushing, pulling, twisting, using stairs, and lifting or carrying items weighing 20/50 pounds regularly/occasionally; must also be able to transfer or assist in transferring individuals and have adequate visual acuity.
• Ability to work in an environment involving exposure to bodily fluids, physical risks, behaviors, unpleasant odors, and/or loud noises, while following basic safety precautions.
• Become certified in medication administration for the state of employment and maintain that certification.

Nice To Haves

• Associate's or Bachelor's degree in Human Services or a related field.

Responsibilities

• Directly supervise DSPs at a specific location and partner with the Program Manager on hiring, training, onboarding, oversight, feedback, and performance reviews.
• Ensure required DSP certifications and mandatory training are maintained and completed on time.
• Schedule team members and ensure required shifts are covered by qualified, trained staff; review and approve timesheets and PTO within required timeframes.
• Complete accurate, thorough, and timely documentation, including service notes, attendance, incident reports, and billing documentation.
• Provide medical oversight, including ensuring medication orders are received, documented, and reordered; appointments and follow-up recommendations occur; and relevant updates are communicated to the team.
• Provide on-call coverage and scheduling flexibility as needed.
• Maintain knowledge of policies and procedures and ensure team members follow them; demonstrate compliance with applicable program and state regulations.
• Attend or support PCP/ISP meetings, prepare required paperwork, and ensure team members understand and implement individual plans, protocols, nursing plans, and behavioral plans.
• Support people in identifying and pursuing their goals, making informed decisions, advocating for themselves, building healthy relationships, and connecting with community resources.
• Use information from Personal Outcome Measures (POMS) to support people across areas of their lives.
• Provide supervision and direct support in environments specified in each person's PCP/ISP, including support with meal planning and preparation, shopping, home cleanliness, personal care, transportation, life skills, and medication administration as trained.
• Teach and role-model life skills, create opportunities for engagement and learning, and use trained crisis de-escalation practices.
• Manage individual and organizational funds according to program policy and expectations.
• Maintain professional relationships with stakeholders, including families, and preserve confidential information.
• Schedule and lead team meetings, attend required meetings, communicate relevant information to team members, and participate in licensing reviews and self-development activities.
• Review site assessments and implement plans of correction; ensure homes and vehicles are maintained and request support from other departments when needed.
• Document and report team member injuries to the appropriate HR representative and foster accountability, appreciation, and a respectful, collaborative team culture.
• Work in other programs or locations or perform other duties as business needs dictate.

Benefits

• Paid vacation days and holiday pay
• Employee referral bonus program
• Extensive paid training and ongoing opportunities for job-related education and career advancement, including the Career Ladders program
• Tuition reimbursement
• Supportive leadership team
• Medical, dental, and vision coverage
• Short- and long-term disability coverage
• 403b retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED