Residential Supervisor II

Commonwealth of Massachusetts•Hyannis, MA

5d•Onsite

About The Position

The Cape & Islands Adult Community Clinical Services (ACCS), operated by the Massachusetts Department of Mental Health, seeks a Residential Supervisor II to supervise staff and support the daily operations of a residential group home serving adults with mental health needs. The role oversees staff who provide direct care and support in community-based and residential settings, and helps coordinate care, treatment, and rehabilitation services that support residents’ well-being, independence, recovery, and community integration. The supervisor oversees staff assignments, provides individual supervision and performance evaluations, supports staff development, and assumes managerial responsibilities when the ACCS Team Leader is absent. The position monitors Individualized Action Plans, coordinates services with agency programs and community providers, participates in multidisciplinary meetings, facilitates community meetings and basic therapeutic groups, and maintains accurate behavioral documentation. It also helps ensure compliance with DMH, licensing, rehabilitation, and Joint Commission standards; supports medication education and administration in accordance with program policies and certifications; and monitors residents’ health care needs. The position promotes residents’ rights, confidentiality, dignity, and cultural and spiritual needs while maintaining a safe, clean, and therapeutic living environment. It requires tactful and empathetic communication with residents and families, the ability to work effectively with professional and non-professional staff, and familiarity with housekeeping methods and cleaning equipment. Employees assigned to a unit where the Medication Administration Program (MAP) is used must pass MAP certification within six months of entering the position or within three examination opportunities, whichever comes first, and maintain certification while working in that program. The position is scheduled for 40 hours per week on the first shift, 8:30 a.m. to 5:00 p.m., with Saturday and Sunday off. The work location is 191 Santuit-Newtown Road, Marstons Mills, Massachusetts 02648. Based on assignment, travel may be required. A criminal background check and verification of education, licensure, and certifications are part of the pre-hire process. The role is subject to applicable COVID-19 and influenza vaccination or mitigation requirements.

Requirements

At least four years of full-time or equivalent part-time professional experience in counseling, guidance, teaching, or therapeutic services for individuals with developmental disabilities, including at least two years in a supervisory capacity.
A bachelor’s degree with a major in social work, rehabilitation, psychology, sociology, human services, or education of people with physical and/or learning disabilities may substitute for two years of required nonsupervisory experience, at the rate of two years of education for one year of experience.
A master’s or higher degree in social work, rehabilitation, psychology, sociology, human services, or education of people with physical and/or learning disabilities may substitute for an additional year of required nonsupervisory experience, at the rate of two years of education for one year of experience.
No substitution is permitted for the required supervisory experience.
Working knowledge of the care and handling of individuals with mental illness and some knowledge of community health and welfare resources.
Knowledge of supervisory principles and practices, interviewing techniques, staff training and development, work planning and assignment, performance monitoring, employee evaluations, and disciplinary procedures.
Ability to receive and respond appropriately to supervision and to understand and carry out written and oral instructions.
Ability to work effectively with professional and non-professional staff and to communicate clearly verbally and in writing.
Ability to deal tactfully and effectively with patients and their families individually and in groups, including running basic therapeutic community groups, and to maintain an empathetic attitude.
Ability to supervise, plan and assign work, and assess subordinate capabilities and available resources.
Ability to assess staff capabilities and training needs and coordinate appropriate instruction.
Ability to successfully complete training in First Aid, CPR, Nonviolent Self-Defense (NVSD), and the Medication Administration Program (MAP), as applicable.
Possession of a current and valid Massachusetts Class D Motor Vehicle Operator’s license or equivalent from another state is required for this function; employees who elect to use a motor vehicle for travel must hold such a license.
Ability to maintain accurate behavioral documentation and familiarity with housekeeping methods and cleaning equipment.

Responsibilities

Supervise staff and support daily operations of a residential program serving adults with mental health needs.
Monitor and support implementation of Individualized Action Plans to promote residents’ independence, rehabilitation, and community integration.
Coordinate with agency programs and community providers to ensure access to medical, psychiatric, dental, vocational, and social services.
Oversee staff assignments, provide individual supervision and performance evaluations, and support staff development.
Assume managerial responsibilities in the absence of the ACCS Team Leader.
Participate in multidisciplinary team meetings and facilitate community meetings and basic therapeutic groups.
Maintain accurate behavioral documentation and ensure compliance with DMH, licensing, rehabilitation, and Joint Commission standards.
Promote residents’ rights, confidentiality, dignity, and cultural and spiritual needs, and maintain a safe, clean, and therapeutic living environment.
Support medication education and administration in accordance with program policies and required certifications, and monitor residents’ health care needs.
Foster positive relationships with residents, families, staff, and community service providers to promote quality care, recovery, and well-being.
Assess staff capabilities and training needs, coordinate appropriate instruction, and complete required training.
Use housekeeping methods and cleaning equipment to help maintain a safe and sanitary residential environment.