Residential Supervisor II

Commonwealth of Massachusetts • Taunton, MA

5d • Onsite

About The Position

The Department of Developmental Services (DDS) is hiring a Residential Supervisor II to supervise two residential homes in Taunton, Massachusetts. The role oversees residential operations and staff, supports individuals with intellectual and developmental disabilities, and ensures that services and practices comply with applicable regulations and policies. Travel is required; employees who choose to use a motor vehicle for travel must hold a current, valid Massachusetts Class D driver’s license or an equivalent license from another state.

The position operates in a program that provides services 24 hours a day, seven days a week. The regular schedule is 6:30 a.m. to 3:00 p.m. Sunday, Monday, Tuesday, and Thursday, and 10:30 a.m. to 7:00 p.m. Wednesday, with Friday and Saturday off. Schedule flexibility and mandatory overtime may be required. The role is designated as an emergency position, requiring the employee to report to work when the Governor declares a state of emergency.

Applicants must be at least 18 years old. Minimum entrance requirements include four years of full-time or equivalent part-time professional experience in counseling, guidance, teaching, or therapeutic services for individuals with developmental disabilities, including at least two years in a supervisory capacity. A qualifying bachelor’s degree may substitute for two years of nonsupervisory experience, and a qualifying master’s or higher degree may substitute for one additional year of nonsupervisory experience. No substitution is permitted for supervisory experience. Education, licenses, and certifications will be verified, and recommended candidates must complete required pre-employment screenings, including abuse registry and criminal background checks and fingerprint-based national background checks.

The position is in the Massachusetts Civil Service system. If no Civil Service list exists for this title, appointed employees must take and pass the next Civil Service examination when administered. Employees are paid bi-weekly and must use direct deposit. The department requires employees to acknowledge and attest to their COVID-19 and influenza vaccination status or required mitigation measures under the applicable regulation.

DDS serves more than 43,000 individuals with intellectual and developmental disabilities, including Autism Spectrum Disorder, and oversees residential, day, and employment supports. The agency manages approximately 5,500 staff and substantial public funds.

Requirements

• At least 18 years of age.
• At least four years of full-time, or equivalent part-time, professional experience in counseling, guidance, teaching, or therapeutic services for individuals with developmental disabilities, including at least two years in a supervisory capacity.
• No substitution is permitted for the required supervisory experience.
• Knowledge of fundamental types and barriers of mental health and developmental/intellectual disabilities.
• Knowledge of interviewing principles and practices.
• Ability to supervise, plan and assign work, assess staff capabilities and resources, evaluate work, identify and address training needs, motivate staff, and determine or recommend disciplinary action.
• Ability to gather information by questioning and observing individuals and examining recorded documents.
• Ability to understand, explain, and apply laws, rules, regulations, policies, process specifications, standards, and guidelines governing residential activities.
• Ability to establish and maintain professional working relationships and rapport with people from diverse ethnic, cultural, and economic backgrounds.
• Ability to interact with people under physical or emotional stress and handle stressful and emergency situations.
• Ability to work cooperatively and effectively with staff, individuals served, and representatives of organizations, including in group and team settings.
• Ability to exercise discretion when handling confidential information and advocate for individuals.
• Ability to facilitate groups and meetings; accurately record orally provided information; and maintain accurate records.
• Ability to manage a largely administrative workload and provide clear, precise oral and written instructions.
• Ability to work with individuals with developmental/intellectual disabilities and/or emotional or behavioral challenges.
• Flexibility to work the stated schedule, meet program needs, and perform mandatory overtime when circumstances dictate.
• If using a motor vehicle for required travel, a current and valid Massachusetts Class D Motor Vehicle Operator’s license or equivalent from another state.

Nice To Haves

• Familiarity with Microsoft programs.
• Experience working with individuals with intellectual disabilities.
• Skills using communication styles and/or augmentative communication systems.

Responsibilities

• Supervise, train, evaluate, and schedule approximately 25 direct support staff.
• Implement consumers’ individual service plans (ISPs).
• Provide direct support as needed to promote consumers’ human rights, individual control, and community membership.
• Monitor residential and consumer funds.
• Oversee consumer health coordination with nursing supports.
• Ensure compliance with federal and state laws and regulations, as well as Department regulations, policies, and procedures.
• Travel as required for the assignment; employees choosing to drive must maintain a current, valid Massachusetts Class D license or equivalent from another state.
• Report to work during a state of emergency when required by the Department’s Emergency Plan.
• Perform mandatory overtime when circumstances require it and maintain flexibility to meet program needs.

Benefits

• The Commonwealth offers a comprehensive suite of employee benefits; specific benefit details are available through its Employee Benefits and Rewards information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed