Residential Supervisor II

Commonwealth of Massachusetts•Taunton, MA

11d•Onsite

About The Position

The Department of Developmental Services (DDS) is seeking an energetic and compassionate Residential Supervisor II to supervise residential homes, including a Respite location, in Taunton, Massachusetts. This assignment requires connecting with families, guardians, and stakeholders to meet the complex medical needs of individuals served. The supervisor oversees approximately 25 direct support staff and supports individuals’ human rights, individual control, and community membership. The position is in a program operating 24 hours a day, seven days a week, and requires flexibility to meet program needs, including mandatory overtime when circumstances dictate. It is designated as an emergency position, requiring the selected candidate to report to work when the Governor declares a Commonwealth state of emergency. Travel is required; employees who use a motor vehicle for work travel must hold a current, valid Massachusetts Class D license or an equivalent license from another state. The DDS mission is to create opportunities for individuals with intellectual and developmental disabilities, including Autism Spectrum Disorder, to participate fully and contribute meaningfully in their communities. The agency serves more than 43,000 individuals and oversees approximately 5,500 staff and $3 billion in public funds.

Requirements

At least four years of full-time, or equivalent part-time, professional experience in counseling, guidance, teaching, or therapeutic services for individuals with developmental disabilities, including at least two years in a supervisory capacity.
No substitution is permitted for the required supervisory experience.
A bachelor’s degree with a major in social work, rehabilitation, psychology, sociology, human services, or education of people with physical and/or learning disabilities may substitute for two years of required nonsupervisory experience, at the rate of two years of education for one year of experience.
A master’s or higher degree in the listed fields may substitute for an additional year of required nonsupervisory experience, at the rate of two years of education for one year of experience.
Must be at least 18 years of age.
Knowledge of fundamental types of and barriers related to mental health and developmental/intellectual disabilities.
Knowledge of interviewing principles and practices.
Ability to supervise, including assigning and overseeing work, evaluating staff, identifying and arranging training, motivating staff, and determining or recommending disciplinary action.
Ability to understand, explain, and apply laws, rules, regulations, policies, process specifications, standards, and guidelines governing residential activities.
Ability to establish professional relationships and rapport with people from different ethnic, cultural, and economic backgrounds.
Ability to interact with people under physical or emotional stress, handle stressful and emergency situations, and work effectively in groups and teams.
Ability to work with individuals with developmental/intellectual disabilities and/or emotional or behavioral challenges.
Ability to exercise discretion with confidential information and accurately record information provided orally.
Ability to manage administrative tasks and give precise, understandable oral and written instructions.
If using a motor vehicle for work travel, must have a current and valid Massachusetts Class D Motor Vehicle Operator’s license or equivalent from another state.
Must be able to perform mandatory overtime when circumstances dictate and report to work during a declared Commonwealth state of emergency.
Successful candidates must complete required pre-employment screening, including abuse registry, criminal background, and fingerprint-based national background checks.
Candidates must acknowledge and attest to COVID-19 and influenza vaccination status, or required mitigation measures, as applicable under the cited regulation.

Nice To Haves

Familiarity with Microsoft programs.
Experience working with individuals with intellectual disabilities.
Skills using communication styles and/or augmentative communication systems.

Responsibilities

Supervise, train, evaluate, and schedule approximately 25 direct support staff.
Implement consumer individual service plans (ISP).
Provide direct support as needed to promote individuals’ human rights, individual control, and community membership.
Monitor residential and consumer funds.
Oversee consumer health coordination with nursing supports.
Ensure compliance with federal and state laws and Department regulations, policies, and procedures.
Gather information through questioning, observation, and examination of recorded documents; maintain accurate records.
Manage administrative tasks, communicate instructions clearly, facilitate groups and meetings, and handle confidential information with discretion.
Advocate for individuals and work cooperatively with staff, individuals served, and representatives of organizations.