Residential Shift Supervisor II
About The Position
Youth Opportunity is hiring a Residential Shift Supervisor to oversee daily operations and staff during assigned shifts at Gallatin Primary Assessment Center, a secure short-term facility in Gallatin, Tennessee serving boys ages 13 to 17 who need assessment and stabilization. The center provides continuous observation, clinical evaluation, mental health care, and life skills programming. Youth typically stay about 30 days and receive individual and group therapy, educational services, victim-impact awareness, and family engagement. The Shift Supervisor ensures the safe and effective operation of the facility and provides leadership and direction to staff working directly with youth. The role includes supervising staff and youth-related operations, monitoring security and regulatory compliance, coordinating responses to emergencies, and communicating operational concerns to leadership.
Requirements
- High school diploma required.
- Minimum of 3 years' experience working with youth in a residential setting.
- Ability to assess youth with substance abuse, mental health, and trauma history.
- Must pass a background check and drug screening.
- Valid driver's license and safe driving record.
- Must meet state criminal background check requirements.
- Must be at least 21 years of age.
- Ability to work extended, evening, and/or weekend hours as needed.
- Must be physically healthy and emotionally stable; able to engage with youth, participate in activities, and intervene physically if needed.
- Must be free from communicable diseases as defined by the state.
- Ability to pass evaluations for physical techniques and a written certification exam.
Nice To Haves
- Bachelor's degree.
- Prior supervisory experience.
- First Aid/CPR certification, or ability to obtain it during the probationary period.
- Strong leadership, supervision, and conflict resolution skills.
- Excellent written and verbal communication.
- Ability to collaborate with law enforcement, probation, courts, and caseworkers.
- Sensitivity to cultural, gender, and individual differences.
Responsibilities
- Supervise staff, assign duties, evaluate performance, and provide training and corrective guidance.
- Assist with developing staff schedules and ensure adequate coverage for safe and effective facility operations.
- Monitor facility security and ensure compliance with state regulations and agency policies.
- Oversee youth behavior management, review incidents, and investigate grievances.
- Supervise medication administration and ensure accurate documentation.
- Assist with youth appointments, transports, and intake and discharge procedures.
- Communicate regularly with leadership regarding staffing, safety, and operational concerns.
- Conduct security checks, monitor electronic systems, and oversee room searches as needed.
- Coordinate emergency responses during incidents such as fire or severe weather.
- Maintain a high standard of role-model behavior for youth.
- Participate in required training and professional development.
- Report incidents or concerns regarding youth safety or staff conduct.
- Document shift events, staffing updates, and incidents according to policy.
- Perform other duties as assigned or needed.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with up to 4% employer match and immediate vesting.
- Paid time off; employees earn 4 hours each pay period.
- Seven paid holidays.
- Free prescription delivery on most medications.
- Tuition reimbursement and professional development.
- Employee Assistance Program.
- Supportive, mission-driven work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
