Residential Shift Supervisor
About The Position
The Residential Shift Supervisor oversees facility operations and direct-care staff during an assigned shift at West Central Ohio Academy in Troy, Ohio. The role coordinates staffing, monitors youth supervision and safety, supports employee performance, and ensures daily operations comply with Youth Opportunity policies and program requirements. West Central Ohio Academy provides gender-responsive, evidence-based residential and behavioral health care for adolescent girls experiencing mental health and behavioral challenges. Its multidisciplinary team supports emotional regulation, healthy identity development, and relational healing. Treatment includes individual, group, and family therapy, and specialized programming for concerns such as anxiety, depression, mood disorders, self-injurious behaviors, co-occurring substance use, and trauma or exploitation. Families participate through structured therapy and communication to help rebuild trust and support a successful transition home.
Requirements
- High school diploma or equivalent.
- At least three years of experience working with children with serious emotional disturbances or substance use concerns in a residential setting.
- Working knowledge of chemical dependency, substance use, and the effects of physical, sexual, and emotional abuse.
- Possession of or ability to obtain First Aid/CPR certification.
- Ability to supervise staff, interact appropriately with youth, and manage sensitive situations.
- Strong communication skills and sensitivity to professional ethics, gender, cultural diversity, and disabilities.
- Must be at least 21 years of age.
- Must maintain a valid state driver’s license and safe driving record.
- Must meet required criminal background check requirements.
- Must maintain professional boundaries and serve as a positive role model.
- Must be in good physical health and emotionally stable, able to actively engage with youth, participate in physical interventions, and transport youth or staff as needed.
- Must be free of communicable diseases as defined by the state and pass evaluation of physical techniques and certification exams.
- Ability to occasionally work extended, evening, or weekend hours.
Nice To Haves
- Bachelor’s degree.
- Supervisory experience in a related setting.
Responsibilities
- Supervise staff and coordinate facility operations during assigned shifts.
- Make staff assignments, assist with schedules, and support appropriate staffing coverage.
- Monitor employee performance and provide training, feedback, and corrective instruction.
- Coordinate youth appointments, transportation, intake, and discharge activities.
- Monitor youth activities, visitation, facility safety checks, and required searches.
- Ensure staff follow company policies and applicable program requirements.
- Review grievances, complaints, and incident reports.
- Review and report incidents involving physical interventions or restraint.
- Oversee medication-related responsibilities and documentation as authorized by program procedures.
- Inspect living areas and maintain accurate records and shift reports.
- Assist with staff training and development.
- Respond to emergencies and coordinate staff and youth during fire or severe weather.
- Report incidents and concerns related to youth safety or inappropriate conduct.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with up to 4% employer match and immediate vesting
- Paid time off (PTO) and holidays; earn 4 hours of PTO every pay period
- Free prescription delivery on most medications
- Tuition reimbursement
- Professional development
- Robust Employee Assistance Program
- Supportive, mission-driven work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
