Residential Services Program Coordinator

Centennial Mental Health Center Incorporated•Fort Morgan, AL

23d•$23 - $29

About The Position

The Residential Services Program Coordinator supports daily residential operations and helps maintain a safe, structured, and supportive environment. The role combines basic non-clinical case management, recovery programming, and housing operations to support residents’ treatment goals and ensure compliance with house policies, recovery and HUD housing standards, and applicable regulations. The Coordinator provides consistent non-clinical support and operational leadership, using independent judgment to coordinate programming, resident support, and day-to-day decisions. The Coordinator checks in with residents, assists with resident-driven treatment goal plans, makes referrals, helps residents navigate care systems, monitors engagement and house expectations, and follows protocols when concerns such as relapse or destabilization arise. The position also coordinates recovery and life-skills programming, supports house meetings and peer accountability, and assists with housing operations, safety checks, searches, move-ins and move-outs, documentation, and compliance activities. The Coordinator serves as a liaison between residents and leadership and collaborates with treatment providers, probation or parole officers when appropriate releases are in place, and community organizations. The role requires travel between residential residences and outpatient clinics as needed, independent driving between residences, and transporting residents within the service area. Work may include evenings, weekends, and holidays as needed, moving throughout residential settings including stairs, and occasionally lifting up to 50 pounds.

Requirements

Bachelor’s degree in a Human Services field.
Minimum 3–4 years of experience in Recovery Housing, HUD 202/8 properties, Behavioral Health, Case Management, Corrections-based care, or related Human Services.
Familiarity with NARR, ORH, or state HUD and recovery housing standards.
Current QMAP certification, or ability to obtain it within 30 days of hire.
Current CPR/First Aid certification, or ability to obtain it within 30 days of hire.
Strong analytical and problem-solving skills.
Ability to recognize and adapt quickly to changing organizational and employee needs.
Ability to prioritize tasks and adhere to deadlines.
Strong written, verbal, technological, and professional non-verbal communication skills.
Ability to handle sensitive and proprietary information professionally while maintaining confidentiality.
Self-starter able to work independently with resourcefulness and creativity and with minimum supervision.
Excellent interpersonal skills and ability to interact effectively and professionally with diverse individuals.
Emotional intelligence to recognize and overcome communication barriers and work effectively as both a team member and team leader.
Strong technology skills, including the ability to learn, use, and improve technological data, platforms, and information.
Ability to effectively moderate large groups.
Ability to travel within the Center’s service area when needed.
Ability to work flexible schedules, including evenings, weekends, and holidays, as needed.
Ability to move throughout a residential setting, including stairs.
Ability to lift up to 50 pounds occasionally.
Ability to transition between residential residences and outpatient clinics as needed.
Ability to drive independently between residential residences and transport residents within the service area.

Nice To Haves

Additional addictions-level certifications such as CAS, CAT, or LAC.
Past experience in residential treatment, HUD housing, or sober-living programming.

Responsibilities

Conduct resident check-ins and random searches in accordance with agency policy and applicable regulations to assess treatment progress, housing stability, safety, and support needs.
Assist residents in developing and maintaining resident-driven treatment goal plans.
Provide basic, non-clinical case management, including referrals to treatment providers, medical care, employment services, legal resources, and community supports.
Assist residents with scheduling appointments and navigating systems of care.
Monitor resident engagement in treatment goal activities and house expectations.
Identify early warning signs of relapse or destabilization and follow established support and escalation protocols, including administering randomized urinalysis tests when authorized by policy.
Maintain documentation related to resident support, referrals, and incidents.
Coordinate and facilitate case management programming, including life-skills or social-skills groups and recovery education or relapse-prevention discussions.
Facilitate or support house meetings, ensuring structure, accountability, and respectful communication.
Encourage resident participation in mutual aid, peer supports, and community-based activities.
Promote peer accountability, mutual respect, and engagement with treatment goals.
Support residents in building strengths and protective factors that promote positive treatment outcomes for independent living.
Alongside the Residential Services Program Manager, conduct or assist with resident room checks, property walk-throughs, and safety and wellness checks.
Conduct searches in accordance with agency Search Policy and Procedure.
Monitor compliance with house rules and the Code of Conduct.
Address minor conflicts or rule violations using restorative and recovery-oriented approaches.
Help ensure residences remain free from alcohol, illicit drugs, and prohibited items.
Assist with move-in and move-out processes, including orientations and exit planning.
Coordinate with maintenance or leadership regarding property needs and safety concerns.
Maintain accurate and timely documentation in accordance with agency policy and complete incident reports related to safety concerns, prohibited items, or behavioral issues.
Maintain confidentiality of resident information.
Support compliance with housing standards such as NARR/CARR, Fair Housing laws, and agency policies.
Participate in audits, site reviews, or certification activities as needed.
Serve as a liaison between residents and leadership and communicate concerns, trends, or needs to supervisory staff in a timely manner.
Collaborate with external partners, including treatment providers, probation or parole officers with appropriate releases, and community organizations.
Model professional boundaries, ethical behavior, and resident-centered leadership.
Travel within the Center’s service area, drive independently between residential residences, and transport residents within the service area as needed.