Residential Services Program Coordinator

Centennial Mental Health Center Incorporated•Fort Morgan, AL

1d•$23 - $29•Onsite

About The Position

The Residential Services Program Coordinator supports daily residential operations and helps foster a safe, structured and supportive environment, while assisting with programmatic and service needs. This role combines basic case management, recovery programming, and housing operations, ensuring residents are supported in their treatment goals and that the residence remains compliant with house policies, recovery/HUD housing standards, and applicable regulations. The Coordinator serves as a consistent non-clinical support and operational leader within the home, exercising independent judgment in coordinating programming, resident support, and day-to-day operational decisions.

Requirements

Bachelor’s degree in Human Services field
Minimum 3-4 years of experience in Recovery Housing, 202/8 HUD Properties, Behavioral Health, Case Management, Corrections-based care, or related Human Services
Familiarity with NARR, ORH, or State HUD and recovery housing standards
Current QMAP certification, or ability to obtain within 30 days of hire
Current CPR/First Aid certification, or ability to obtain within 30 days of hire
Past Residential Treatment, HUD Housing or Sober Living programming experience
Strong analytical and problem-solving skills.
Ability to recognize and adapt quickly to changing organizational and employee needs.
Strong ability to prioritize tasks and adhere to deadlines.
Exceptional written, verbal, and technological communication skills including professional and inviting non-verbal communication.
Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
Self-starter with ability to work independently demonstrating a high degree of resourcefulness and creativity and minimum supervision.
Excellent interpersonal skills including the ability to interact effectively and professionally with diverse individuals.
Demonstrable emotional intelligence sufficient to recognize and overcome communication barriers and ability to work cohesively and effectively as both a team member and a team leader.
Strong technology skills including consistently demonstrating the ability to learn, utilize, and improve technological data, platforms, and information.
Ability to effectively moderate large groups.
Ability to travel within the Center’s service area, when needed.
Demonstrate a commitment to continuous personal skill development and growth sufficient to ensure the continued success and engagement of agency staff.

Nice To Haves

Additional Addictions-level certifications preferred (CAS, CAT, LAC)

Responsibilities

Conduct resident check-ins and random searches in accordance with agency policy and applicable regulations to assess treatment progress, housing stability and safety, and support needs
Assist residents in developing and maintaining resident-driven treatment goal plans
Provide basic, non-clinical case management support, including referrals to treatment providers, medical care, employment services, legal resources, and community supports, and assistance with scheduling appointments and navigating systems of care
Monitor resident engagement in treatment goal activities and house expectations
Identify early warning signs of relapse or destabilization and follow established protocols for support and escalation, including administering randomized urinalysis tests when authorized by policy
Maintain appropriate documentation related to resident support, referrals, and incidents
Coordinate and facilitate case management programming, such as life skills and/or Social skills groups, and Recovery education and Relapse Prevention discussions
Facilitate or support house meetings, ensuring structure, accountability, and respectful communication
Encourage resident participation in mutual aid, peer supports, and community-based activities
Promote a culture of peer accountability, mutual respect, and treatment goal engagement
Support residents in building strengths and protective factors that promote positive treatment outcomes for independent living
Conduct and/or assist with resident room checks, property walk-throughs, and safety and wellness checks
Conduct searches in accordance with agency Search Policy and Procedure
Monitor compliance with house rules and Code of Conduct
Address minor conflicts or rule violations using restorative and recovery-oriented approaches
Ensure Residences remain free from alcohol, illicit drugs, and prohibited items
Assist with move-in and move-out processes, including orientations and exit planning
Coordinate with maintenance or leadership regarding property needs and safety concerns
Maintain accurate and timely documentation in accordance with agency policy
Complete incident reports related to safety concerns, prohibited items, or behavioral issues
Ensure confidentiality of resident information
Support compliance with housing standards (e.g., NARR/CARR), Fair Housing laws, and agency policies
Participate in audits, site reviews, or certification activities as needed
Serve as a liaison between residents and leadership
Communicate concerns, trends, or needs to supervisory staff in a timely manner
Collaborate with external partners such as treatment providers, probation/parole officers (with appropriate releases), and community organizations
Model professional boundaries, ethical behavior, and resident-centered leadership