Residential Support Services Program Director

Radias Health•Saint Paul, MN

About The Position

The Program Director provides professional, quality program services to people served by the Residential Support Services (RSS) program. The role ensures clinical appropriateness of written treatment plans, manages program growth and development, coordinates with host counties, ensures staff training, meets 245(d) licensing requirements, and oversees service agreements to support financial stability. The director oversees programming across all facilities, completes clinical assessments and coordinates admissions, and is on call for mental health crises and other emergencies. The role maintains licensing and regulatory compliance, ensures 24-hour supervision and adequate staffing, resolves resident grievances, evaluates services, participates in community provider meetings, and maintains facilities to agency and licensing standards. The director also investigates and reports suspected abuse, neglect, or financial exploitation and communicates regularly with county divisions. Working with operations, finance, and clinical leaders, the director supports site-level financial accountability and may perform or delegate duties involved in opening new houses. The director develops and reviews treatment, emergency service, abuse prevention, and cognitive behavioral plans in collaboration with clinical staff. Responsibilities include supervising, hiring, training, coaching, evaluating, and documenting the performance of staff, as well as maintaining required paperwork and records and participating in professional development and supervision.

Requirements

Master’s degree in behavioral sciences or a related field.
At least two years of experience providing services to mentally ill persons.
One year of training or experience in administration or supervision.
Must be a Qualified Mental Health Professional, LICSW, LP, or LPCC.

Responsibilities

Oversee all aspects of programming at all facilities.
Complete clinical assessments for clients referred to RSS and arrange admissions for potential residents.
Be on call for mental health crises and other emergencies.
Meet DHS Rule 203 and Rule 245 D licensing requirements; develop and update policies and procedures to meet regulatory requirements.
Provide staffing patterns that ensure 24-hour supervision and adequate staff coverage.
Review and resolve resident grievances; regularly evaluate and update services.
Attend appropriate community provider meetings and maintain communication with designated county divisions, including RSS, Mental Health, and CADI/TBI.
Oversee regulatory agency and designated-house inspections and maintain facilities and programming in accordance with licensing and agency standards.
Investigate and report suspected abuse, neglect, or financial exploitation of residents under Vulnerable Adults Law.
Work with the Director of Operations, Finance Director, and Clinical Lead Mental Health Practitioners to ensure financial accountability at each site.
Perform or delegate duties related to opening a new house.
Create and implement individual treatment plans, emergency service plans, individual abuse prevention plans, and cognitive behavioral plans with Clinical Lead Mental Health Practitioners; review and sign relevant plans quarterly.
Supervise staff, including performance evaluations, growth and development plans, discipline, and recommendations for salary adjustments.
Hire staff in coordination with Human Resources, including interviewing and completing reference checks.
Maintain ongoing performance documentation for direct reports and provide clinical guidance and coaching on interventions.
Orient new staff to the house and remain familiar with duties specific to each shift.
Develop and ensure completion of mandated training; identify or conduct additional training for direct reports.
Remain current on clients’ behavior plans and case notes completed by other staff.
Complete paperwork, reports, and charting contemporaneously and in an organized manner.
Participate in professional growth and development, maintain professional behavior, participate in appropriate supervision, and maintain regular work hours.
Perform other duties as assigned.

Benefits

Four weeks of accrued PTO in the first year of employment.
12 paid holidays.
Medical, dental, vision, and life insurance.
Health Savings Account (HSA) with employer contribution and Flexible Spending Account (FSA).
Tuition reimbursement and student loan repayment assistance.
Dependent Care Account (DCA) with employer contribution.
Reimbursement for professional licensure fees.
Routine supervision from a Mental Health Professional, with access to licensure supervision opportunities.
403(b) retirement plan with employer percentage match.
Employer-paid short-term and long-term disability insurance.
Bereavement and paid parental leave.
Employee Assistance Program (EAP).
Wellness program.
Discounts through ADP LifeSmart.
Pet insurance.
Mileage reimbursement.
Casual dress code.
Office benefit package includes parking and remote expenses.