Residential Services Director - Quaboag Valley Homes Program

Commonwealth of Massachusetts•Worcester, MA

9h•Onsite

About The Position

The Department of Developmental Services is seeking a Program Director for Central Residential Services, a state-operated residential provider in central Massachusetts. The role manages nine homes providing 24-hour residential support to 45 individuals and provides direct and indirect supervision to approximately 180 DDS employees. It includes 24/7 on-call responsibilities for crisis and emergency management and fiscal oversight of assigned household, overtime, personnel, and furniture/equipment budgets. The Program Director ensures the homes are clean, safe, well maintained, and compliant with applicable regulations. The role liaises with families and guardians, as well as Area and Regional offices; makes hiring recommendations; conducts labor relations reviews; and ensures timely entry of required information into the Home and Community Service Information System (HCSIS), including Individualized Service Plans, incident reports, and medication occurrences. The director ensures the workforce is well trained and mandatory training, Human Rights education, and Positive Approaches to Behavioral Challenges (PABC) requirements are maintained. Additional duties include reporting and approving time in the Self Service Time and Attendance (SSTA) system and serving as a hiring manager using MassCareers. This position supports the Quaboag Valley Homes Program, serving Monson, Belchertown, Palmer, and Ware, Massachusetts. The primary office is in Worcester, with an alternate office location available in Palmer as needed. Regular travel throughout Western Massachusetts is required. The schedule is 8:00 a.m. to 4:00 p.m., with Saturday and Sunday off; flexibility is required to meet program needs. The Department of Developmental Services serves individuals with intellectual and developmental disabilities, including Autism Spectrum Disorder, and provides day, employment, and residential supports. The hiring process includes verification of education, licensure, and certifications, background checks, and other required pre-employment screening.

Requirements

At least five years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management.
At least one year of the required experience must be in a project management, supervisory, or managerial capacity, unless qualifying through an equivalent combination of experience and substitutions.
A relevant or related certificate may substitute for one year of the required experience.
A bachelor's degree in a related field may substitute for two years of the required experience.
A graduate degree in a related field may substitute for three years of the required experience.
A doctorate degree in a related field may substitute for four years of the required experience.
Successful completion of required pre-employment screening, including abuse registry, criminal, tax history, and fingerprint-based background checks.

Responsibilities

Manage nine residential homes providing 24-hour supports to 45 individuals.
Provide direct and indirect supervision to approximately 180 DDS employees.
Be available on call 24/7 for crisis and emergency management.
Monitor assigned household, overtime, personnel, and furniture/equipment budgets to ensure fiscal responsibility.
Ensure homes are clean, safe, well maintained, and compliant with applicable regulations.
Serve as a liaison to families and guardians, and to Area and Regional offices.
Make hiring recommendations and conduct labor relations reviews.
Ensure required information is entered into HCSIS within required timeframes, including ISPs, incident reports, and medication occurrences.
Ensure a well-trained workforce and maintain mandatory training requirements, Human Rights education, and PABC education.
Report and approve time through the SSTA system.
Serve as a hiring manager using the MassCareers hiring system.
Travel regularly throughout Western Massachusetts and maintain flexibility to meet program needs.