Residential Services Coordinator - Xenia Village

Colorado Coalition for the Homeless•Denver, CO

2d•$22 - $26•Onsite

About The Position

The Resident Services Coordinator works one-on-one with residents and develops and implements programs, partnerships, and activities that help residents maintain housing, access education and employment services, and build a positive sense of community at a supportive housing facility serving formerly homeless and very low-income single adults. The role fosters a trauma-informed environment in collaboration with property and programming staff, external partners, and residents. The coordinator works as part of an interdisciplinary team to support housing retention, income stability, health and wellness, and social connectedness. The position includes assessing and responding to resident needs and crises, coordinating services, maintaining records and required system entries, and developing educational, social-service, and community-building opportunities. The position works primarily in a climate-controlled office environment with frequent interpersonal interactions. The schedule is Monday through Friday, eight-hour shifts during typical office hours. The role requires a bachelor’s degree in Social Work or a related field, at least two years of relevant experience, and a Colorado driver’s license maintained in good standing within 30 days of hire.

Requirements

Bachelor’s degree in Social Work or a related field.
At least two years of experience providing educational and/or social services to adults with severe and persistent mental illness or co-occurring disorders.
Must obtain and maintain a Colorado driver’s license in good standing within 30 days of hire.
Demonstrated ability to work with people from diverse backgrounds and ability levels.
Ability to communicate and cooperate effectively with property management staff, MACT team staff, and representatives of other agencies.
Sound critical-thinking and decision-making skills.
Excellent customer service, interpersonal, and assertive communication skills, with a high degree of emotional intelligence.
Knowledge of homelessness issues and sensitivity to and desire to work with underserved populations.
Knowledge of mental health disorders, substance use, and crisis intervention.
Ability to perform essential job functions with or without reasonable accommodation and without posing a direct threat to health or safety.

Nice To Haves

Experience in mental health, substance use, permanent supportive housing, and crisis intervention is strongly preferred.

Responsibilities

Provide excellent internal and external customer service and foster teamwork, trust, respect, and collaboration.
Build collaborative partnerships among residents, program clients, and staff to contribute to a safe, sustainable community.
Use an interdisciplinary team approach to increase participants’ access to and engagement with mental health and substance abuse treatment services, supporting housing retention, income stability, health and wellness, and social connectedness.
Maintain communication and cooperation with social services and property management staff and participate in the interdisciplinary team supporting a positive living environment.
Communicate with residents individually and collectively to determine needs, and collaborate with property management, program departments, community partners, and social service providers to address those needs.
Establish practices that help residents identify, discuss, and resolve individual and community issues, including cooperative living, self-care, financial management, medical and mental health needs, and employment.
Facilitate the Housing Retention Program at Fusion, including weekly subcommittee meetings, client interventions, and follow-up tracking.
Assess and de-escalate on-site crisis situations, contact appropriate authorities in emergencies, and communicate and document incidents and outcomes.
Complete required paperwork and database entries, including HMIS, EHR, CMT, Safety Zone, and accounting forms, on time and in accordance with grant requirements and CCH documentation systems.
Maintain accurate, timely records of resident activities affecting housing stability, lease and program violations, and care-team interventions and responses.
Develop and implement on-site educational opportunities, social services, and community-building events based on residents’ needs and interests.
Coordinate services with CCH departments, external partners, health care providers, community agencies, and other partners to optimize service delivery to residents.
Establish partnerships to bring educational, financial, health, recreational, and other services to residents; maintain communication and cross-training among partners.
Attend and participate in required meetings and committee commitments, prepare in advance, and serve as a liaison among entities while supporting housing stability and a safe, sustainable community.
Keep current on best practices in substance abuse treatment, mental health treatment, and supportive housing through clinical supervision, continuing education, conferences, and symposia.
Develop an understanding of stakeholders’ perspectives and apply effective strategies to maintain collaboration.
Communicate frequently with the Supportive Services team and senior management to support consistent information flow.
Use company systems accurately and maintain complete, up-to-date records, including as systems are upgraded.
Perform other duties as assigned.