On-Call Residential Services Coordinator

Episcopal Community Services (ECS)•San Jose, CA

1d•$23 - $24•Onsite

About The Position

The Residential Services Coordinator serves as a resource, ally, and advisor to shelter participants, supporting routine shelter operations through resident intake and monitoring floors for safety and order. The coordinator orients participants to the shelter program, engages them in activities, supports development of participant service plans, and provides information to help them access case management and other services. The role also helps maintain a safe, clean, and comfortable environment. This is a fully onsite, client-facing position requiring in-person interaction and direct service delivery at ECS program locations. Remote work and work-from-home arrangements are not available. The work involves supporting participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult circumstances; employees are expected to use sound judgment, follow safety and de-escalation procedures, complete required training, and promptly report incidents and unsafe conditions.

Requirements

High school diploma or GED.
Strong communication skills and comprehension of ethics in social services.
General counseling and active listening skills, with demonstrated problem-solving and crisis-resolution skills.
Intermediate computer skills, including Microsoft Office applications.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Ability to follow ECS rules and regulations, including discretion and confidentiality.
Comfort collaborating with people from diverse backgrounds and experiences.
Must secure fingerprint image screening and annual TB screening.
Must be able to meet the physical requirements of the position, which may include lifting up to 30 pounds.

Nice To Haves

Experience working with adults who are unhoused or have mental health, substance use, or disability-related challenges.

Responsibilities

Check the building exterior on an assigned schedule to help maintain a clean and safe environment.
Conduct wellness checks to maintain security and program compliance.
Maintain shift reports and logs according to procedures.
Perform duties in accordance with standards of care and program standard operating procedures.
Orient participants to program rules and responsibilities and apply shelter rules fairly and equitably.
Complete required documentation promptly, completely, and legibly, including attendance, disciplinary actions, eligibility status, bed assignments, and late arrivals.
Immediately report participant concerns, maintenance issues, and safety concerns to a supervisor.
Respond to participant requests and questions in a dignified and courteous manner.
Attend and participate in daily shift-change meetings.
Complete documentation and clean and organize the workspace before the end of each shift.
Collect, tag, store, and dispose of client property according to policy and procedure.
Maintain confidentiality in accordance with agency rules.
Encourage client participation in groups and activities.
Refer participants to case management.
Attend staff meetings and training, including when scheduled outside regular work hours.
Perform other duties as assigned.
Demonstrate behavior supporting the organization’s mission, vision, and values; follow company and department programs, policies, and procedures; and communicate effectively while modeling integrity, fairness, and ethical business practices.