On-Call Residential Coordinator

Shelter House•Alexandria, VA

9h•Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision of a 50-bed single shelter in Alexandria, Virginia. Serving as the first point of contact for client needs and support, the coordinator handles crisis intervention and facilities management, ensures safe and efficient front-desk operations, and helps maintain a positive living environment. The role is responsible for the safety of shelter residents and Shelter House property. The coordinator monitors visitors and front-desk communications, conducts building rounds and unit inspections, maintains accurate shelter logs, supports clients’ basic needs, and works with case managers to reinforce service plans. The role also includes residential cleaning, restocking supplies, accepting donations, supporting volunteers, participating in meetings and training, and following agency policies and best practices. Staff must be prepared to report as scheduled during emergencies and regardless of circumstances such as inclement weather or highway congestion.

Requirements

High school diploma or GED.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Annual TB test is required.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.

Nice To Haves

Bachelor’s degree in human services or a related field.
1 year of customer service experience.
Experience working in programs serving homeless families.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the shelter functions safely and maintain a safe environment for clients; monitor visitor check-in, front-desk calls, and inquiries.
Conduct rounds and monitor the inside and outside of the building grounds.
Document client interactions and significant shelter events in the daily log, and complete required documentation in compliance with agency best practices.
Work with case managers to support and reinforce clients’ service plans and communicate about client progress.
Complete shift exchanges with incoming or outgoing staff and report on the day’s activities to maintain consistency.
Evaluate and provide for clients’ basic needs during the shift, including distributing household items, toiletries, and other supplies as needed.
Perform residential cleaning, including light touch-ups and washing shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Perform unit inspections.
Protect clients’ dignity and confidentiality during service delivery.
Maintain knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
Accept donations and support shelter volunteer programs and events.
Participate in staff meetings and training as directed.
Ensure compliance with agency policies and best practices.
Use Microsoft applications and products, including email, calendar, drive, and documents, in day-to-day work.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather or highway congestion.
Exemplify Shelter House’s iCARE values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties necessary to support the program and agency.