On-Call Residential Coordinator

Shelter House•Alexandria, VA

22h•Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision for a 50-bed single shelter and serves as the first point of contact for client needs and support. The role is responsible for crisis intervention, facilities management, safe and efficient front desk operations, and maintaining a positive living environment while protecting the safety of shelter residents and Shelter House property. The position is based at the Kennedy Emergency Shelter in Alexandria, Virginia, and reports to the Assistant Director of Shelter Operations. The On-Call Residential Coordinator is expected to report to work as scheduled regardless of circumstances, including inclement weather and highway congestion. Shelter House is an organization committed to preventing and ending homelessness and domestic violence, and its core values are Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

Requirements

High school diploma or GED.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Proficient use of Microsoft products and applications as part of day-to-day work.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.
Annual TB test is required.

Nice To Haves

Bachelor’s degree in human services or a related field.
At least 1 year of customer service experience.
Experience working in programs serving homeless families.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the shelter functions safely and maintain a safe environment for clients; monitor visitor check-in, front desk calls, and inquiries.
Conduct rounds and monitor the inside and outside of the building and grounds.
Update the daily log with client interactions and other significant shelter events.
Work with case managers to support and reinforce client service plans and communicate about client progress.
Complete shift exchanges with incoming and outgoing staff and report on daily activities to maintain continuity.
Complete documentation for the Shelter House log in accordance with agency best practices.
Evaluate and provide for clients’ basic needs during shifts, including distributing household items and toiletries as needed.
Perform residential cleaning, including light touch-ups and washing shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Perform unit inspections.
Protect client dignity and confidentiality during service delivery.
Maintain knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
Accept donations and support volunteer programs and events in the shelter.
Participate in staff meetings and training as directed.
Ensure compliance with agency policies and best practices.
Use Microsoft applications and products, including email, calendar, drive, and docs, in day-to-day work.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather and highway congestion.
Exemplify Shelter House’s iC.A.R.E. values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties deemed necessary to support the program and agency.