Residential Service Technician I

Overhead Door • East Peoria, IL

7h • Onsite

About The Position

The Residential Service Technician diagnoses, repairs, and maintains residential garage doors and opener systems. The role represents the company during residential service visits and is responsible for delivering safe, efficient, high-quality repairs that meet or exceed customer expectations. Technicians work at customer locations, travel to multiple job sites throughout the day, and may respond to emergency or on-call requests on a rotating schedule, if applicable.

Requirements

• At least 1–2 years of experience in garage door service or related mechanical trades.
• High school diploma or GED.
• Strong troubleshooting and mechanical skills.
• Excellent problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver's license.
• Ability to work outdoors in varying weather conditions.
• Ability to lift up to 75 pounds and perform repetitive standing, lifting, reaching, bending, climbing, and kneeling.
• Ability to work on ladders at varying heights and in confined or awkward spaces.
• Ability to drive to multiple job sites throughout the day.
• Wear required personal protective equipment, including safety glasses, hard hat, and gloves.

Responsibilities

• Diagnose and troubleshoot garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform repairs and routine maintenance on residential garage doors, openers, and associated hardware.
• Explain repair needs, product options, and service processes clearly and professionally to homeowners, and provide consultative product recommendations when appropriate.
• Maintain accurate records of service and installation activities, including parts used, labor performed, and completion status.
• Operate hand and power tools safely and efficiently, and maintain a clean, organized work area.
• Maintain an appropriate, well-organized inventory of commonly used parts and tools in the company vehicle.
• Respond to emergency or on-call service requests on a rotating schedule, if applicable.
• Ensure work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Perform other job-related assignments or instructions as directed by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED