Residential Service Technician I

The Overhead Door • Raleigh, NC

2d • Onsite

About The Position

Responsible for diagnosing, repairing, and maintaining residential garage doors and opener systems. The technician represents the company during service visits and is expected to provide safe, efficient, high-quality repairs that exceed customer expectations. The role involves traveling to residential customer locations, maintaining service records and vehicle inventory, and following company quality standards, manufacturer specifications, local building codes, and safety guidelines.

The position requires working indoors and outdoors in varying weather conditions, driving to multiple job sites throughout the day, and performing physical tasks including lifting equipment, climbing ladders, and working overhead. Standard hours are Monday through Friday, with occasional evening, weekend, or emergency service calls based on customer needs. The listed duties are essential job functions subject to reasonable accommodation; the position is at will and does not create an employment contract.

Requirements

• At least 1–2 years of experience in garage door service or related mechanical trades.
• High school diploma or GED.
• Strong troubleshooting and mechanical skills.
• Excellent problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver’s license.
• Ability to work outdoors in varying weather conditions.
• Ability to lift up to 75 pounds.
• Ability to perform repetitive standing, lifting, reaching, bending, climbing, and kneeling.
• Ability to work on ladders at varying heights.
• Ability to drive to multiple job sites throughout the day.
• Wear required personal protective equipment, including safety glasses, hard hat, and gloves.

Responsibilities

• Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation.
• Communicate professionally with homeowners about repair needs, product options, and service processes, and provide consultative product recommendations when appropriate.
• Maintain accurate records of service and installation activities, parts used, labor performed, and completion status.
• Safely and efficiently operate hand and power tools and maintain a clean, organized work area.
• Maintain an appropriate, organized inventory of commonly used parts and tools in the company vehicle.
• Respond to emergency or on-call service requests on a rotating schedule, if applicable.
• Ensure work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Perform other job-related assignments or tasks as directed by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED