Residential Service Technician I

Overhead Door • Missoula, MT

7h • Onsite

About The Position

Diagnoses, repairs, and maintains residential garage doors and opener systems. The technician represents the company during service visits and is responsible for safe, efficient, high-quality repairs that meet or exceed customer expectations. The role involves work at residential customer locations, travel between multiple job sites, and occasional evening, weekend, or emergency service calls based on customer needs. Standard work hours are Monday through Friday.

Requirements

• At least 1–2 years of experience in garage door service or related mechanical trades.
• High school diploma or GED.
• Strong troubleshooting and mechanical skills.
• Excellent problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver’s license.
• Ability to work in outdoor weather conditions.
• Ability to lift up to 75 pounds.
• Ability to perform repetitive standing, lifting, reaching, bending, climbing, and kneeling.
• Ability to work on ladders at varying heights.

Responsibilities

• Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation.
• Communicate professionally with homeowners about repair needs, product options, and service processes, and provide consultative product recommendations when appropriate.
• Maintain accurate records of service and installation activities, including parts used, labor performed, and completion status.
• Use hand and power tools safely and efficiently and maintain a clean, organized work area.
• Maintain an appropriate, organized inventory of commonly used parts and tools in the company vehicle.
• Respond to emergency or on-call service requests on a rotating schedule, if applicable.
• Ensure work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Perform other job-related assignments or instructions as directed by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED