Residential Service Technician I

The Overhead Door • Green, OH

2d • Onsite

About The Position

Responsible for diagnosing, repairing, and maintaining residential garage doors and opener systems. This role represents the company during residential service visits and performs safe, efficient, high-quality work intended to exceed customer expectations. Technicians work at customer locations indoors and outdoors, travel to multiple job sites, and may respond to emergency or on-call requests on a rotating schedule if applicable. Standard hours are Monday through Friday, with occasional evening, weekend, or emergency calls based on customer needs.

Requirements

• At least 1–2 years of experience in garage door service or related mechanical trades.
• High school diploma or GED.
• Strong troubleshooting and mechanical skills.
• Excellent problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver’s license.
• Ability to lift up to 75 pounds and perform repetitive standing, lifting, reaching, bending, climbing, and kneeling.
• Ability to work on ladders at varying heights and in outside weather conditions.
• Wear required personal protective equipment, including safety glasses, hard hat, and gloves.

Responsibilities

• Diagnose and troubleshoot residential garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform repairs and routine maintenance on residential garage doors, openers, and associated hardware.
• Explain repair needs, product options, and service processes clearly and professionally to homeowners, and provide product recommendations when appropriate.
• Maintain accurate records of service and installation activities, including parts used, labor performed, and completion status.
• Use hand and power tools safely and efficiently and keep the work area clean and organized.
• Maintain an appropriate, organized inventory of commonly used parts and tools in the company vehicle.
• Respond to emergency or on-call service requests on a rotating schedule, if applicable.
• Ensure work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Perform other job-related assignments or tasks as directed by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED