Residential Service Technician I

Overhead Door • Spokane Valley, WA

3d • Onsite

About The Position

The Residential Service Technician I diagnoses, repairs, and maintains residential garage doors and opener systems. The technician represents the company during residential service visits and is responsible for safe, efficient, high-quality repairs that meet or exceed customer expectations. The role involves visiting multiple customer locations, explaining repair needs and product options, maintaining accurate service records, and keeping tools and commonly used parts organized in a company vehicle. Work is generally scheduled Monday through Friday, with occasional evening, weekend, or emergency calls based on customer needs. Rotating on-call or emergency service may apply.

Requirements

• At least 1–2 years of experience in garage door service or related mechanical trades.
• High school diploma or GED.
• Strong troubleshooting and mechanical skills.
• Strong problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver's license.
• Ability to work outdoors in varying weather conditions.
• Ability to lift up to 75 pounds and perform repetitive standing, lifting, reaching, bending, climbing, and kneeling.
• Ability to work on ladders at varying heights and in confined or awkward spaces.

Responsibilities

• Diagnose and troubleshoot garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Repair and maintain residential garage doors, openers, and associated hardware to support safe and reliable operation.
• Communicate professionally with homeowners about repair needs, product options, and service processes, and provide product recommendations when appropriate.
• Maintain accurate records of service and installation activities, including parts used, labor performed, and completion status.
• Use hand and power tools safely and efficiently and maintain a clean, organized work area.
• Maintain an appropriate, organized inventory of commonly used parts and tools in the company vehicle.
• Respond to emergency or on-call service requests on a rotating schedule, if applicable.
• Ensure work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Perform other tasks or special assignments as directed by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED