Residential Service Technician I

The Overhead Door • Spokane Valley, WA

3d

About The Position

Responsible for diagnosing, repairing, and maintaining residential garage doors and opener systems. The technician serves as the face of the company during service visits, providing safe, efficient, high-quality repairs and customer service. Work takes place at residential customer locations, indoors and outdoors, and involves driving to multiple job sites throughout the day. Standard hours are Monday through Friday, with occasional evening, weekend, or emergency service calls based on customer needs. The role includes physical work in varying weather conditions and may involve confined or awkward spaces. Required personal protective equipment must be worn as applicable.

The listed duties are essential job functions subject to reasonable accommodation. Employees may also be assigned other job-related instructions by their supervisor, subject to reasonable accommodation. The position is at will and does not create an employment contract.

Requirements

• At least 1–2 years of experience in garage door service or related mechanical trades.
• High school diploma or GED.
• Strong troubleshooting and mechanical skills.
• Excellent problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver’s license.
• Ability to work outdoors in varying weather conditions.
• Ability to lift up to 75 pounds.
• Ability to perform repetitive standing, lifting, reaching, bending, climbing, and kneeling.
• Ability to work on ladders at varying heights.
• Ability to wear required personal protective equipment, including safety glasses, hard hat, and gloves.

Responsibilities

• Diagnose and troubleshoot garage door and opener issues, including problems involving springs, cables, rollers, sensors, remotes, and control systems.
• Perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe, reliable operation.
• Communicate professionally with homeowners about repair needs, product options, and service processes; provide consultative product recommendations when appropriate.
• Maintain accurate records of service and installation activities, including parts used, labor performed, and completion status.
• Safely and efficiently use hand and power tools, while keeping the work area clean and organized.
• Maintain an appropriate, organized inventory of commonly used parts and tools in the company vehicle.
• Respond to emergency or on-call service requests on a rotating schedule, if applicable.
• Ensure work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Perform other assignments or tasks as directed by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED