Residential Service Technician I

Overhead Door • Kennewick, WA

3d

About The Position

Responsible for diagnosing, repairing, and maintaining residential garage doors and opener systems. The technician represents the company during residential service visits and performs safe, efficient, high-quality work intended to exceed customer expectations. The position includes travel to multiple customer job sites and work in garages and outdoors in varying weather conditions. Standard hours are Monday through Friday, with occasional evening, weekend, or emergency service calls based on customer needs. The technician may also respond to emergency or on-call requests on a rotating schedule, if applicable.

Requirements

• A minimum of 1–2 years of experience in garage door service or related mechanical trades.
• High school diploma or GED.
• Strong troubleshooting and mechanical skills.
• Excellent problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver's license.
• Ability to lift up to 75 pounds and perform repetitive standing, lifting, reaching, bending, climbing, and kneeling.
• Ability to work on ladders at varying heights and in outside weather conditions.

Responsibilities

• Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation.
• Communicate professionally with homeowners about repair needs, product options, and service processes, and provide consultative product recommendations when appropriate.
• Maintain accurate records of service and installation activities, including parts used, labor performed, and completion status.
• Operate hand and power tools safely and efficiently and maintain a clean, organized work area.
• Maintain an appropriate, well-organized inventory of commonly used parts and tools in the company vehicle.
• Respond to emergency or on-call service requests on a rotating schedule, if applicable.
• Ensure work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Complete other special assignments or tasks as directed by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED