Residential Service Technician I

Overhead Door • Raleigh, NC

3d • Onsite

About The Position

The Residential Service Technician I diagnoses, repairs, and maintains residential garage doors and opener systems. The technician represents the company during service visits and is responsible for safe, efficient, high-quality repairs that meet or exceed customer expectations.

The role involves servicing residential customer locations indoors and outdoors, driving to multiple job sites each day, and working in varying weather conditions. Technicians may work in confined or awkward spaces and perform physical tasks such as lifting, climbing, working overhead, and using hand and power tools. Standard hours are Monday through Friday, with occasional evening, weekend, or emergency calls based on customer needs. Personal protective equipment must be worn as required.

The listed duties are essential job functions subject to reasonable accommodation. Employees may also be asked to perform other job-related instructions from their supervisor. The position is at will and does not create an employment contract.

Requirements

• At least 1–2 years of experience in garage door service or related mechanical trades.
• High school diploma or GED.
• Strong troubleshooting and mechanical skills.
• Excellent problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver's license.
• Ability to work in outside weather conditions.
• Ability to lift up to 75 pounds.
• Ability to perform repetitive standing, lifting, reaching, bending, climbing, and kneeling.
• Ability to work on ladders at varying heights.
• Ability to wear required personal protective equipment, including safety glasses, hard hat, and gloves.

Responsibilities

• Diagnose and troubleshoot residential garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation.
• Communicate professionally with homeowners about repair needs, product options, and service processes, and provide consultative product recommendations when appropriate.
• Maintain accurate records of service and installation activities, including parts used, labor performed, and completion status.
• Use hand and power tools safely and efficiently and maintain a clean, organized work area.
• Maintain an appropriate, organized inventory of commonly used parts and tools in the company vehicle.
• Respond to emergency or on-call service requests on a rotating schedule, if applicable.
• Ensure work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Perform other tasks or special assignments as directed by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED