Plumber Residential Service
About The Position
Benjamin Franklin Plumbing-Service Minds is hiring an experienced Residential Service Plumber to independently run residential service calls, diagnose plumbing problems, complete repairs and installations, and provide an exceptional customer experience. This customer-facing service and sales role involves building trust with homeowners, explaining findings, educating customers, and presenting appropriate repair, replacement, and upgrade options without relying on high-pressure tactics. The role offers full-time, year-round work, guaranteed weekly pay, uncapped commission, and uncapped earning potential; top performers can earn $100,000 or more annually. The company provides a take-home vehicle, fuel card, iPad, technical training, and professional development. Career growth opportunities may include field leadership, training, operations, and branch leadership within Service Minds and its affiliated skilled-trades businesses. Benjamin Franklin Plumbing is an Equal Employment Opportunity employer committed to an inclusive, welcoming, safe, and respectful workplace. The listed duties and requirements are not necessarily exhaustive, and management may revise or assign other tasks.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Excellent customer service skills and ability to build trust with homeowners.
- Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
- Comfort with sales, presenting service options, and recommending customer-appropriate repairs, replacements, and upgrades without high-pressure tactics.
- Ability to meet performance goals and KPIs while maintaining a customer-first approach.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to manage time and independently run daily service calls.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continue learning, improving, and growing within the plumbing trade.
- Valid driver's license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently run residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Identify plumbing concerns and recommend appropriate solutions.
- Perform thorough evaluations of residential plumbing systems when appropriate.
- Clearly explain findings and recommendations to homeowners and present repair, replacement, and upgrade options based on customer needs.
- Educate homeowners so they can make informed decisions about their plumbing systems.
- Recommend appropriate solutions without relying on high-pressure tactics and identify ways to improve system safety, reliability, efficiency, and performance.
- Build trust and long-term customer relationships.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Accurately document service calls, findings, recommendations, photos, and completed work in ServiceTitan.
- Maintain clean, organized tools, equipment, vehicles, and work areas; protect customers' homes and property.
- Represent Benjamin Franklin Plumbing professionally, honestly, with integrity and pride.
Benefits
- Guaranteed weekly pay and uncapped commission tied to performance.
- Uncapped earning potential; top performers can earn $100,000 or more annually.
- 401(k) with employer match.
- Company take-home vehicle and fuel card.
- Company iPad.
- Industry-leading technical training and ongoing education.
- Customer service, communication, and sales development.
- Professional development and leadership opportunities.
- HMO, PPO, and HDHP medical plan options.
- Health Savings Account options.
- Dental and vision insurance.
- Life insurance.
- Short-term and long-term disability.
- Paid time off and paid holidays.
- Flexible Spending Accounts.
- Employee Assistance Program.
- 24/7 telehealth services.
- Benefits eligibility beginning the first of the month after 30 days.
- Champions Club all-expenses-paid vacation for top performers and a guest.
- 30% employee discount on services.
- Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning.
- Multiple growth paths in field leadership, training, operations, branch leadership, and other roles.
- Free uniforms.
- Signing bonus.
- Performance-based bonus.
- Company parties.
- Free food and snacks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
