Plumber Residential Service

Benjamin Franklin Plumbing • Ocala, FL

8d • Onsite

About The Position

Benjamin Franklin Plumbing-Service Minds is hiring an experienced Residential Service Plumber to independently manage residential plumbing service calls from start to finish. The role combines plumbing diagnosis, repair, maintenance, replacement, and installation work with customer service and sales. Plumbers communicate findings to homeowners, explain appropriate options, and help customers make informed decisions without relying on high-pressure sales tactics.

The position offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and advertised annual compensation of $85,000–$120,000. Employees receive a take-home company vehicle, fuel card, company iPad, training, and opportunities for professional development and advancement. Career paths may include field leadership, training, operations, and branch leadership. The franchise location is independently owned and operated, and its franchisee makes hiring and employment decisions.

Requirements

• At least 2 years of hands-on residential plumbing service experience.
• Experience independently running residential plumbing service calls.
• Strong plumbing diagnostic and troubleshooting skills.
• Experience with residential plumbing repairs, maintenance, replacements, and installations.
• Knowledge of residential plumbing systems, equipment, and industry best practices.
• Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
• Ability to identify plumbing concerns and determine appropriate solutions.
• Excellent customer service and communication skills, including the ability to build trust with homeowners and clearly explain plumbing issues and options.
• Comfort with sales and presenting service options, repairs, replacements, and upgrades based on customer needs, without high-pressure tactics.
• Ability to meet performance goals and KPIs while maintaining a customer-first approach.
• Strong problem-solving and decision-making skills.
• Commitment to quality workmanship, professionalism, and integrity.
• Ability to manage time and independently run daily service calls in a fast-paced, performance-driven environment.
• Motivation to learn, improve, and grow within the plumbing trade.
• Valid driver’s license and clean driving record.
• Ability to successfully complete required background and drug screening.

Responsibilities

• Independently run residential plumbing service calls from start to finish.
• Diagnose and troubleshoot residential plumbing problems.
• Perform plumbing repairs, maintenance, replacements, and installations.
• Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
• Evaluate residential plumbing systems when appropriate and identify concerns or opportunities to improve safety, reliability, efficiency, and performance.
• Explain findings and recommendations to homeowners and present repair, replacement, and upgrade options suited to their needs.
• Educate customers and recommend appropriate solutions without relying on high-pressure sales tactics.
• Build customer trust and long-term relationships through professional service and communication.
• Complete work according to applicable plumbing codes, safety requirements, and company standards.
• Document service calls, findings, recommendations, photos, and completed work accurately in ServiceTitan.
• Maintain clean and organized tools, equipment, vehicles, and work areas; protect customers’ homes and property while working.
• Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
• Manage time and daily service calls independently while meeting performance goals and KPIs.
• Continue learning and developing technical, customer-service, sales, and professional skills.

Benefits

• Guaranteed weekly pay and uncapped performance-based commission.
• Full-time, year-round work.
• 401(k) with employer match.
• Company take-home vehicle and fuel card.
• Company iPad.
• HMO, PPO, and HDHP medical plan options.
• Health Savings Account (HSA) options.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term and long-term disability.
• Paid time off and paid holidays.
• Flexible Spending Accounts (FSA).
• Employee Assistance Program (EAP).
• 24/7 telehealth services.
• Benefits eligibility beginning the first of the month after 30 days.
• Champions Club: top performers can earn an all-expenses-paid vacation for themselves and a guest.
• 30% employee discount on services.
• Technical, customer-service, sales, and professional development.
• Professional development and leadership opportunities.
• Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning.
• Advertised competitive annual compensation of $85,000–$120,000.
• The posting also lists free uniforms, a signing bonus, training and development, and opportunity for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed