Plumber Residential Service

Benjamin Franklin Plumbing•Lakeland, FL

About The Position

Benjamin Franklin Plumbing-Service Minds is seeking an experienced Residential Service Plumber to independently manage residential service calls, diagnose plumbing issues, complete quality repairs and installations, and provide an exceptional customer experience. This is a customer-facing service and sales role that involves building trust, educating homeowners, explaining findings, and recommending appropriate solutions without high-pressure tactics. The plumber services residential plumbing systems and equipment, including water heaters, tankless water heaters, fixtures, water lines, drains, and sewer lines. The role requires accurate documentation, compliance with plumbing codes and safety requirements, professional care of customers’ homes, and upkeep of tools, equipment, vehicles, and work areas. The position offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and a stated compensation range of $85,000–$120,000 per year. The company provides a take-home vehicle, fuel card, iPad, training, and development opportunities. Career paths may include field leadership, training, operations, and branch leadership. Each franchise location is independently owned and operated, and the franchisee sets compensation and benefits.

Requirements

At least 2 years of hands-on residential plumbing service experience.
Experience independently running residential plumbing service calls.
Strong plumbing diagnostic and troubleshooting skills.
Experience with residential plumbing repairs, maintenance, replacements, and installations.
Knowledge of residential plumbing systems, equipment, and industry best practices.
Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
Ability to identify plumbing concerns and determine appropriate solutions.
Excellent customer service skills and ability to build trust with homeowners.
Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
Ability to educate customers and provide options without high-pressure sales tactics.
Strong problem-solving and decision-making skills.
Commitment to quality workmanship, professionalism, and integrity.
Ability to work effectively in a fast-paced, performance-driven environment.
Valid driver’s license with a clean driving record.
Ability to successfully complete required background and drug screening.

Responsibilities

Independently run residential plumbing service calls from start to finish.
Diagnose and troubleshoot residential plumbing issues.
Perform plumbing repairs, maintenance, replacements, and installations.
Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
Identify plumbing concerns and recommend appropriate solutions.
Conduct thorough evaluations of residential plumbing systems when appropriate.
Clearly explain findings and recommendations to homeowners.
Present repair, replacement, and upgrade options based on customer needs.
Educate homeowners so they can make informed decisions about their plumbing systems.
Recommend appropriate solutions without relying on high-pressure sales tactics.
Identify opportunities to improve the safety, reliability, efficiency, and performance of customers’ plumbing systems.
Build trust and long-term relationships with customers.
Complete work according to applicable plumbing codes, safety requirements, and company standards.
Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
Maintain clean, organized tools, equipment, vehicles, and work areas.
Protect customers’ homes and property while performing work.
Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
Meet performance goals and KPIs while maintaining a customer-first approach.
Manage time and independently run daily service calls.
Continuously learn, improve, and develop within the plumbing trade.