Plumber Residential Service
About The Position
Benjamin Franklin Plumbing, part of Service Minds, is hiring an experienced Residential Service Plumber to independently manage residential service calls, diagnose plumbing problems, complete quality repairs and installations, and provide an exceptional customer experience. This is a customer-facing service and sales role: plumbers build trust with homeowners, explain findings, present appropriate options, and help customers make informed decisions without relying on high-pressure sales tactics. The role offers full-time, year-round work with guaranteed weekly pay and uncapped, performance-based commission. The posting gives a compensation range of $85,000–$120,000 per year and notes that top performers can earn $100,000 or more annually. The company provides a take-home vehicle, fuel card, company iPad, training, and opportunities for professional development and career growth in field leadership, training, operations, branch leadership, and related roles. Benefits include medical plan options, health savings account options, dental and vision insurance, life insurance, short- and long-term disability, paid time off, paid holidays, flexible spending accounts, an employee assistance program, telehealth services, and a 401(k) with employer match. Other perks include a signing bonus, free uniforms, a company vehicle, a 30% employee discount on services, and an all-expenses-paid Champions Club vacation for top performers. Benefits eligibility begins the first of the month after 30 days. The franchise location is independently owned and operated, and its franchisee makes hiring decisions and sets compensation and benefits. Benjamin Franklin Plumbing is an Equal Employment Opportunity employer and states that it is committed to an inclusive, welcoming, safe, supportive, and respectful workplace.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Excellent customer service and communication skills, including the ability to build trust with homeowners and clearly explain issues and recommendations.
- Comfort presenting service options and recommending customer-appropriate repairs, replacements, and upgrades without relying on high-pressure sales tactics.
- Ability to meet performance goals and KPIs while maintaining a customer-first approach.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to work independently and effectively in a fast-paced, performance-driven environment.
- Motivation to learn, improve, and grow within the plumbing trade.
- Valid driver’s license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently run residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Evaluate residential plumbing systems when appropriate and identify plumbing concerns.
- Recommend appropriate solutions and present repair, replacement, and upgrade options based on customer needs.
- Clearly explain findings and recommendations and educate homeowners so they can make informed decisions.
- Identify opportunities to improve the safety, reliability, efficiency, and performance of customers’ plumbing systems.
- Build trust and long-term relationships with customers while providing professional service without high-pressure sales tactics.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
- Maintain clean and organized tools, equipment, vehicles, and work areas.
- Protect customers’ homes and property while performing work.
- Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
- Manage time and daily service calls independently while meeting performance goals and KPIs.
- Continuously develop technical, customer service, sales, and professional skills.
Benefits
- Free uniforms
- Health insurance, with HMO, PPO, and HDHP medical plan options
- Health Savings Account (HSA) options
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability
- Paid time off (PTO)
- Paid holidays
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 24/7 telehealth services
- 401(k) with employer match
- Signing bonus
- Guaranteed weekly pay
- Uncapped, performance-based commission
- Company take-home vehicle
- Fuel card
- Company iPad
- Industry-leading technical training and ongoing education
- Customer service, communication, and sales development
- Professional development and leadership opportunities
- Champions Club all-expenses-paid vacation for top performers and a guest
- 30% employee discount on services
- Flexible scheduling
- Career opportunities across affiliated trades and paths into field leadership, training, operations, and branch leadership
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
