Plumber Residential Service
About The Position
Benjamin Franklin Plumbing-Service Minds is seeking an experienced Residential Service Plumber to independently manage residential plumbing service calls, diagnose and troubleshoot plumbing problems, and complete high-quality repairs, maintenance, replacements, and installations. This is a customer-facing service and sales role involving clear communication with homeowners, education about plumbing issues, and recommendations tailored to customer needs without relying on high-pressure tactics. The plumber services residential plumbing systems and equipment such as water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, and sewer lines. The role includes evaluating systems when appropriate, explaining findings, presenting options, documenting calls and work in ServiceTitan, and protecting customers’ homes and property. Work must meet applicable plumbing codes, safety requirements, and company standards. The position offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and uncapped earning potential. The company provides a take-home vehicle, fuel card, iPad, ongoing technical and customer-service training, and professional development. Career growth may include field leadership, training, operations, branch leadership, and other roles within Service Minds and its affiliated trades businesses.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Strong customer service skills and ability to build trust with homeowners.
- Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
- Comfort presenting service options and recommending repairs, replacements, and upgrades based on customer needs, without relying on high-pressure sales tactics.
- Ability to meet performance goals and KPIs while maintaining a customer-first approach.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to manage time and independently run daily service calls.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continue learning, improving, and growing within the plumbing trade.
- Valid driver’s license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently manage residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Identify plumbing concerns, evaluate systems when appropriate, and recommend suitable solutions.
- Clearly explain findings and recommendations to homeowners and present repair, replacement, and upgrade options based on their needs.
- Educate homeowners and help them make informed decisions without relying on high-pressure sales tactics.
- Identify opportunities to improve the safety, reliability, efficiency, and performance of plumbing systems.
- Build trust and long-term customer relationships and deliver a professional customer experience.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
- Maintain clean and organized tools, equipment, vehicles, and work areas.
- Protect customers’ homes and property while performing work.
- Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
- Meet performance goals and KPIs while maintaining a customer-first approach.
Benefits
- Health insurance, including HMO, PPO, and HDHP medical plan options
- Health Savings Account (HSA) options
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability
- Paid time off (PTO)
- Paid holidays
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 24/7 telehealth services
- 401(k) with employer match
- Guaranteed weekly pay
- Uncapped performance-based commission and earning potential
- Company take-home vehicle
- Fuel card
- Company iPad
- Industry-leading technical training and ongoing education
- Customer service, communication, sales, and professional development
- Leadership and career growth opportunities
- All-expenses-paid Champions Club vacation for top performers and a guest
- 30% employee discount on services
- Free uniforms
- Signing bonus
- Opportunity for advancement
- Benefits eligibility beginning the first of the month after 30 days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
