Residential Service Plumber

Sila Services•Norfolk, VA

1d•Onsite

About The Position

Guy Smith Home Services has been serving homeowners in the Hampton Roads area for decades with honest, high-quality home comfort solutions. Known for putting customers first and delivering dependable service on HVAC, plumbing, electrical, and backup power systems, our continued growth means steady work and real opportunity for skilled technicians. We are currently hiring a Service Plumber to join our team in Norfolk, VA. This role is ideal for someone with residential service plumbing experience who enjoys hands-on, problem-solving work, excellent customer interactions, and wants a career with advancement potential. We don't just offer jobs—we build careers.

Requirements

Prior plumbing and heating experience with a service company.
Service Titan experience a plus
VA Journeyman license or equivalent experience
Tankless diagnostic and installation experience
Sewer and Drain experience (preferred)
Ability to prioritize tasks, tackle large jobs and execute on-time.
Ability to teach and mentor apprentices.
Demonstrated excellent communication conflict resolution and interpersonal skills.
Demonstrated ability to work as an effective team member and pitch in as needed.
Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.

Responsibilities

Complete plumbing upgrades, repairs and water treatment installations; be efficient and accurate.
Know how to establish customer rapport to ensure highest levels of satisfaction.
Show yourself as professional and knowledgeable to win new referrals and repeat business.
Lead customers to informed and confident buying decisions.
Maintain effective communication skills with co-workers and management.
Support the team in maintaining a safe, clean and organized job site.
Follow company policies and procedures and accurately complete all paperwork and assignments in a timely manner.
Keep company trucks clean, organized and maintain proper assigned inventory levels.
Participate actively in all company provided training and on-the-job training to master your trade.