Plumber Residential Service

Benjamin Franklin Plumbing•Tampa, FL

11d•Onsite

About The Position

Benjamin Franklin Plumbing, part of Service Minds, is hiring an experienced Residential Service Plumber to independently manage residential plumbing service calls from start to finish. The role combines technical plumbing work with customer service and sales: diagnosing issues, completing repairs and installations, explaining findings to homeowners, and recommending appropriate solutions without relying on high-pressure tactics. Plumbers are expected to provide high-quality work, protect customers’ homes, document calls accurately, and represent the company with professionalism and integrity. This is a full-time, year-round position with guaranteed weekly pay and uncapped, performance-based commission. The posting lists annual compensation of $85,000–$120,000 and says top performers can earn more than $100,000 annually. The company provides a take-home vehicle, fuel card, iPad, ongoing technical and professional development, and potential career paths in field leadership, training, operations, and branch leadership. Benefits eligibility begins on the first of the month after 30 days. Each franchise location is independently owned and operated, and the franchisee makes hiring, compensation, and benefits decisions.

Requirements

At least 2 years of hands-on residential plumbing service experience.
Experience independently running residential plumbing service calls.
Strong plumbing diagnostic and troubleshooting skills.
Experience with residential plumbing repairs, maintenance, replacements, and installations.
Knowledge of residential plumbing systems, equipment, and industry best practices.
Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
Ability to identify plumbing concerns and determine appropriate solutions.
Excellent customer service skills and ability to build trust with homeowners.
Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
Ability to educate customers and provide options without relying on high-pressure sales tactics.
Ability to meet performance goals and KPIs while maintaining a customer-first approach.
Strong problem-solving and decision-making skills.
Commitment to quality workmanship, professionalism, and integrity.
Ability to manage time and independently run daily service calls.
Ability to work effectively in a fast-paced, performance-driven environment.
Motivation to continuously learn, improve, and grow within the plumbing trade.
Valid driver’s license with a clean driving record.
Ability to successfully complete required background and drug screening.

Responsibilities

Independently run residential plumbing service calls from start to finish.
Diagnose and troubleshoot residential plumbing problems.
Perform plumbing repairs, maintenance, replacements, and installations.
Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
Identify plumbing concerns and recommend appropriate solutions.
Perform thorough evaluations of residential plumbing systems when appropriate.
Clearly explain findings and recommendations to homeowners.
Present repair, replacement, and upgrade options based on customer needs, and help homeowners make informed decisions.
Recommend appropriate solutions without relying on high-pressure sales tactics.
Identify opportunities to improve the safety, reliability, efficiency, and performance of customers’ plumbing systems.
Build trust and long-term relationships with customers.
Complete work according to applicable plumbing codes, safety requirements, and company standards.
Accurately document service calls, findings, recommendations, photos, and completed work in ServiceTitan.
Maintain clean, organized tools, equipment, vehicles, and work areas.
Protect customers’ homes and property while performing work.
Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
Meet performance goals and KPIs while maintaining a customer-first approach.