Residential Service Plumber
About The Position
Ace Home Service is seeking an experienced residential service plumber to diagnose, troubleshoot, and repair residential plumbing systems. The role involves addressing water, drainage, and fixture-related issues; explaining repair and replacement options to customers; and providing recommendations for long-term solutions and preventative maintenance. The plumber documents service calls, estimates, invoices, and job notes in ServiceTitan and communicates professionally with customers, dispatch, and office staff. The position requires safely operating and maintaining a company vehicle, completing work in compliance with local plumbing codes and safety regulations, and upholding company quality standards. The plumber is also expected to participate in ongoing training, maintain a clean work area, and deliver professional customer service. The posting describes year-round work, uncapped commission, and opportunities for employee development and advancement.
Requirements
- At least 3 years of residential service plumbing experience.
- Valid driver's license and an insurable driving record to operate a company vehicle.
- Excellent written and verbal communication skills.
- Strong time management skills.
- Strong attention to detail.
- Strong knowledge of safety compliance.
- Ability to work independently or in a team environment.
- Ability to handle physical workload and lift and carry 60 lbs.
Nice To Haves
- Experience removing and installing water heaters is strongly preferred.
Responsibilities
- Diagnose, troubleshoot, and repair residential plumbing systems, including water, drainage, and fixture-related issues.
- Explain findings to customers and provide clear repair and replacement options, recommendations, and long-term solutions.
- Document service calls, estimates, invoices, and job notes using ServiceTitan.
- Communicate professionally with customers, dispatch, and office staff to support efficient scheduling and service.
- Safely operate and maintain a company vehicle while following traffic laws and company safety standards.
- Participate in ongoing training and development programs to stay current on industry practices, products, and company procedures.
- Provide outstanding customer service, build trust, maintain a clean work area, and represent the company professionally.
- Inspect plumbing systems, identify potential issues, and recommend preventative maintenance solutions.
- Complete work in compliance with local plumbing codes, safety regulations, and company quality standards.
Benefits
- Top industry wages with uncapped commission.
- Health, dental, and vision plans.
- Employer-paid life insurance.
- Paid time off.
- 401(k) retirement program with company match.
- Company vehicle and uniforms.
- Year-round work.
- Employee development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
