Plumber Residential Service
About The Position
Benjamin Franklin Plumbing-Service Minds is seeking experienced Residential Service Plumbers to independently handle residential service calls, diagnose and troubleshoot plumbing issues, and complete high-quality repairs, replacements, maintenance, and installations. This is a customer-facing service and sales role: plumbers build trust, educate homeowners, explain findings, present suitable options, and help customers make informed decisions without relying on high-pressure tactics. The role includes year-round work with uncapped performance-based earning potential, guaranteed weekly pay, and opportunities for professional development and advancement. Plumbers are provided a company take-home vehicle, fuel card, company iPad, and ongoing technical, customer service, communication, and sales training. The position supports a professional customer experience, safe work, quality workmanship, and accurate documentation.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Excellent customer service skills and ability to build trust with homeowners.
- Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
- Comfort presenting service options and recommending repairs, replacements, and upgrades based on customer needs, without relying on high-pressure sales tactics.
- Ability to meet performance goals and KPIs while maintaining a customer-first approach.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to manage time and independently run daily service calls.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continuously learn, improve, and grow within the plumbing trade.
- Valid driver's license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently run residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Identify plumbing concerns and recommend appropriate solutions.
- Perform thorough evaluations of residential plumbing systems when appropriate.
- Clearly explain findings and recommendations to homeowners.
- Present repair, replacement, and upgrade options based on customer needs.
- Educate homeowners so they can make informed decisions about their plumbing systems.
- Recommend appropriate solutions and identify opportunities to improve plumbing system safety, reliability, efficiency, and performance without using high-pressure tactics.
- Build trust and long-term relationships with customers.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
- Maintain clean and organized tools, equipment, vehicles, and work areas.
- Protect customers' homes and property while performing work.
- Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
Benefits
- Uncapped earning potential; top performers can earn $100,000 or more annually.
- Guaranteed weekly pay.
- Uncapped commission tied to performance.
- 401(k) with employer match.
- Company take-home vehicle and fuel card.
- Company iPad.
- HMO, PPO, and HDHP medical plan options.
- Health Savings Account options.
- Dental and vision insurance.
- Life insurance.
- Short-term and long-term disability.
- Paid time off and paid holidays.
- Flexible Spending Accounts.
- Employee Assistance Program.
- 24/7 telehealth services.
- Benefits eligibility beginning the first of the month after 30 days.
- Champions Club all-expenses-paid vacation for top performers and a guest.
- 30% employee discount on services.
- Ongoing technical, customer service, sales, and professional development.
- Career and leadership opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning.
- Free uniforms.
- Signing bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
