Plumber Residential Service

Benjamin Franklin Plumbing•Pelham, AL

11d

About The Position

Benjamin Franklin Plumbing-Service Minds is hiring an experienced Residential Service Plumber to independently manage residential plumbing service calls, diagnose and troubleshoot issues, and complete quality repairs, maintenance, replacements, and installations. This is a customer-facing service and sales role: plumbers build trust with homeowners, explain findings, present appropriate options, and help customers make informed decisions without relying on high-pressure sales tactics. The role involves servicing common residential plumbing systems and equipment, including water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, and sewer lines. Plumbers document calls and completed work in ServiceTitan, follow applicable plumbing codes and safety requirements, and maintain clean, organized tools, equipment, vehicles, and work areas while protecting customers' homes. The company describes this as full-time, year-round work with guaranteed weekly pay and uncapped, performance-based commission. Compensation is listed as $85,000–$120,000 per year. The company provides technical, customer service, sales, and professional development, as well as potential career paths in field leadership, training, operations, and branch leadership. Each franchise location is independently owned and operated; the franchisee makes hiring decisions and sets compensation and benefits.

Requirements

At least 2 years of hands-on residential plumbing service experience.
Experience independently running residential plumbing service calls.
Strong plumbing diagnostic and troubleshooting skills.
Experience with residential plumbing repairs, maintenance, replacements, and installations.
Knowledge of residential plumbing systems, equipment, and industry best practices.
Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
Excellent customer service skills and the ability to build trust with homeowners.
Strong communication skills and the ability to clearly explain plumbing issues, solutions, and recommendations.
Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
Ability to educate customers and provide options without relying on high-pressure sales tactics.
Ability to meet performance goals and KPIs while maintaining a customer-first approach.
Strong problem-solving and decision-making skills.
Commitment to quality workmanship, professionalism, and integrity.
Ability to manage time and independently run daily service calls.
Ability to work effectively in a fast-paced, performance-driven environment.
Motivation to continuously learn, improve, and grow within the plumbing trade.
Valid driver's license with a clean driving record.
Ability to successfully complete required background and drug screening.

Responsibilities

Independently run residential plumbing service calls from start to finish.
Diagnose and troubleshoot residential plumbing issues.
Perform plumbing repairs, maintenance, replacements, and installations.
Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
Identify plumbing concerns and recommend appropriate solutions.
Perform thorough evaluations of residential plumbing systems when appropriate.
Clearly explain findings and recommendations to homeowners.
Present repair, replacement, and upgrade options based on customer needs.
Educate homeowners so they can make informed decisions about their plumbing systems.
Recommend appropriate solutions without relying on high-pressure sales tactics.
Identify opportunities to improve the safety, reliability, efficiency, and performance of customers' plumbing systems.
Build trust and long-term relationships with customers.
Complete work according to applicable plumbing codes, safety requirements, and company standards.
Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
Maintain clean, organized tools, equipment, vehicles, and work areas.
Protect customers' homes and property while performing work.
Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
Meet performance goals and KPIs while maintaining a customer-first approach.
Manage time effectively and independently run daily service calls.