Residential Service Plumber
About The Position
Benjamin Franklin Plumbing of West Madison is seeking an experienced Residential Service Plumber to join their team. This is a full-time, W-2 position with a competitive salary and commission structure. The ideal candidate is a licensed journeyman plumber who can independently manage service calls from start to finish, diagnose issues accurately, present pricing options honestly, and provide excellent customer service. The company emphasizes a customer-centric approach, viewing plumbing as the means to build trust with homeowners. This role offers a realistic earning potential of $100,000+ in the first year, with opportunities for higher earnings through on-call premiums, overtime, and spiffs. The company is new and offers a ground-floor opportunity with potential for advancement to Lead Technician or Manager.
Requirements
- An active Wisconsin DSPS plumbing license. Journeyman Plumber, Journeyman Plumber Restricted Appliance, or Master Plumber.
- 3+ years of hands-on residential service and repair.
- Hands-on with drain cleaning, hydro jetting, and camera inspection.
- Proven ability to run calls unsupervised.
- Comfort presenting tiered pricing and talking money with homeowners without flinching.
- Real diagnostic instinct. You find the cause, not just the symptom.
- Valid Wisconsin driver's license and an insurable driving record.
- Ability to lift 50+ lbs and work in crawl spaces, attics, and tight mechanical rooms.
- Must pass a background check and pre-employment non-THC drug screen.
Nice To Haves
- New construction and commercial experience is welcome, but service is the job.
- Re-pipe experience is a strong plus.
- Licensed in another state? Wisconsin does not grant reciprocity, but if you completed a 5-year apprenticeship or held a comparable journeyman license for 5+ years, DSPS will let you sit for the Wisconsin exam. Talk to us. We will work with you on the timeline.
Responsibilities
- Run residential service and repair calls start to finish: leaks, drains, fixtures, sewer lines, gas lines, sump and ejector pumps.
- Diagnose accurately the first time, then present Straight Forward Pricing options so the homeowner chooses with full information before any work starts.
- Install and replace water heaters (tank and tankless), water softeners, filtration, and water treatment.
- Perform drain cleaning, de-scaling, hydro jetting, and camera inspections.
- Whole-house re-pipes
- Run whole-home plumbing inspections and flag real problems before they become emergencies.
- Handle the whole call yourself: the diagnosis, the conversation, the pricing, the repair, the cleanup, and the paperwork.
- Test every part of the job before you leave, and confirm it works.
- Explain what you did and why, in plain language, without talking down to anybody.
- Wear floor savers. Leave the home cleaner than you found it.
- Work to Wisconsin plumbing code (SPS 382 and 384) under our Master Plumber of record.
- Keep your van clean, stocked, and organized, and your digital records accurate.
Benefits
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- On-call premium
- Holiday and overtime premiums
- Spiffs - at least 3 ways to earn additional bonuses
- Guaranteed weekly floor for the first 45 days
- Fully stocked, brand new 2025 Ram ProMaster service van, wrapped, with a fuel card.
- Company phone and tablet.
- Advanced software.
- We pay for your license. DSPS registration, renewals, and continuing education hours are on us.
- Paid training through Benjamin Franklin Plumbing's Success Academy and manufacturer certifications, plus a real path to your Master credential if that is where you are headed.
- Weekly pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
