Plumber Residential Service
Benjamin Franklin Plumbing•Melbourne, FL
About The Position
Benjamin Franklin Plumbing-Service Minds is hiring an experienced Residential Service Plumber to independently handle residential service calls, diagnose plumbing problems, complete quality repairs and installations, and provide an exceptional customer experience. This customer-facing service and sales role involves building trust with homeowners, explaining findings, and recommending appropriate options without relying on high-pressure tactics. The position offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and opportunities for ongoing training and career growth. Compensation is listed as $85,000–$120,000 per year. Each franchise location is independently owned and operated, and the local franchisee makes hiring decisions and sets compensation and benefits.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Excellent customer service skills and ability to build trust with homeowners.
- Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
- Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
- Ability to educate customers and provide options without relying on high-pressure sales tactics.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to manage time and independently run daily service calls.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continuously learn, improve, and grow within the plumbing trade.
- Valid driver's license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently run residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Identify plumbing concerns and recommend appropriate solutions.
- Evaluate residential plumbing systems when appropriate.
- Clearly explain findings and recommendations to homeowners.
- Present repair, replacement, and upgrade options based on customer needs, and educate homeowners so they can make informed decisions.
- Recommend appropriate solutions and identify opportunities to improve plumbing system safety, reliability, efficiency, and performance without relying on high-pressure tactics.
- Build trust and long-term relationships with customers.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
- Maintain clean, organized tools, equipment, vehicles, and work areas.
- Protect customers' homes and property while performing work.
- Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
- Meet performance goals and KPIs while maintaining a customer-first approach.
Benefits
- Guaranteed weekly pay
- Uncapped performance-based commission and earning potential
- 401(k) with employer match
- Company take-home vehicle
- Fuel card
- Company iPad
- Industry-leading technical training and ongoing education
- Customer service, communication, and sales development
- Professional development and leadership opportunities
- Medical plan options (HMO, PPO, and HDHP)
- Health Savings Account (HSA) options
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability
- Paid time off (PTO) and paid holidays
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 24/7 telehealth services
- Champions Club all-expenses-paid vacation for top performers and a guest
- 30% employee discount on services
- Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning
- Free uniforms
- Signing bonus
- Bonus based on performance
- Company parties
- Free food and snacks
- Flexible scheduling
- Competitive salary
- Employee discounts
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
