Plumber Residential Service

Benjamin Franklin Plumbing of Tampa•Kendall, FL

13d•$85,000 - $120,000

About The Position

Benjamin Franklin Plumbing-Service Minds is hiring an experienced Residential Service Plumber to independently handle residential plumbing service calls from start to finish. The role combines technical plumbing work with customer service and sales: diagnosing problems, completing quality repairs and installations, explaining findings, and presenting appropriate options so homeowners can make informed decisions. Plumbers are expected to build trust and deliver a professional customer experience without relying on high-pressure sales tactics. The position offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and uncapped earning potential. The company provides a take-home vehicle, fuel card, iPad, technical and customer-service training, and opportunities for professional development and career growth across Service Minds and its affiliated businesses. The role requires accurate documentation in ServiceTitan and work performed in accordance with applicable plumbing codes, safety requirements, and company standards.

Requirements

At least 2 years of hands-on residential plumbing service experience.
Experience independently running residential plumbing service calls.
Strong plumbing diagnostic and troubleshooting skills.
Experience with residential plumbing repairs, maintenance, replacements, and installations.
Knowledge of residential plumbing systems, equipment, and industry best practices.
Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
Ability to identify plumbing concerns and determine appropriate solutions.
Excellent customer service and communication skills, including the ability to build trust with homeowners and clearly explain plumbing issues and recommendations.
Comfort with sales, presenting service options, and recommending needs-based repairs, replacements, and upgrades without high-pressure tactics.
Strong problem-solving and decision-making skills.
Ability to manage time and independently run daily service calls in a fast-paced, performance-driven environment.
Commitment to quality workmanship, professionalism, integrity, and continuous learning.
Valid driver's license with a clean driving record.
Ability to successfully complete required background and drug screening.

Responsibilities

Independently run residential plumbing service calls from start to finish.
Diagnose and troubleshoot residential plumbing issues.
Perform plumbing repairs, maintenance, replacements, and installations.
Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
Identify plumbing concerns, evaluate systems when appropriate, and recommend appropriate solutions.
Clearly explain findings and recommendations to homeowners and present repair, replacement, and upgrade options based on customer needs.
Educate homeowners and help them make informed decisions without relying on high-pressure sales tactics.
Identify opportunities to improve the safety, reliability, efficiency, and performance of plumbing systems.
Build trust and long-term relationships with customers.
Complete work according to applicable plumbing codes, safety requirements, and company standards.
Document service calls, findings, recommendations, photos, and completed work accurately in ServiceTitan.
Maintain clean and organized tools, equipment, vehicles, and work areas; protect customers' homes and property.
Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
Meet performance goals and KPIs while maintaining a customer-first approach.