Plumber Residential Service
About The Position
Benjamin Franklin Plumbing-Service Minds is hiring an experienced Residential Service Plumber to independently handle residential plumbing service calls from start to finish. The role involves diagnosing and troubleshooting plumbing issues; completing repairs, maintenance, replacements, and installations; and helping homeowners keep plumbing systems safe, reliable, and operating properly. This is a customer-facing service and sales role. Plumbers build trust, educate homeowners, explain findings, and present appropriate repair, replacement, and upgrade options without relying on high-pressure tactics. They are expected to deliver quality workmanship and an exceptional customer experience while meeting performance goals and KPIs. The position offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and opportunities for professional development and advancement. Career paths may include field leadership, training, operations, and branch leadership.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Excellent customer service skills and ability to build trust with homeowners.
- Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
- Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
- Ability to educate customers and provide options without relying on high-pressure sales tactics.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to manage time and independently run daily service calls.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continuously learn, improve, and grow within the plumbing trade.
- Valid driver's license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently run residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Identify plumbing concerns and recommend appropriate solutions.
- Perform thorough evaluations of residential plumbing systems when appropriate.
- Clearly explain findings and recommendations to homeowners.
- Present repair, replacement, and upgrade options based on customer needs.
- Educate homeowners so they can make informed decisions about their plumbing systems.
- Recommend appropriate solutions without relying on high-pressure sales tactics.
- Identify opportunities to improve plumbing-system safety, reliability, efficiency, and performance.
- Build trust and long-term relationships with customers.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
- Maintain clean, organized tools, equipment, vehicles, and work areas.
- Protect customers' homes and property while performing work.
- Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
- Meet performance goals and KPIs while maintaining a customer-first approach.
Benefits
- Free uniforms
- Health insurance, including HMO, PPO, and HDHP medical plan options
- Health Savings Account options
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability
- Paid time off
- Paid holidays
- Flexible Spending Accounts
- Employee Assistance Program
- 24/7 telehealth services
- 401(k) with employer match
- Company take-home vehicle
- Fuel card
- Company iPad
- Guaranteed weekly pay
- Uncapped performance-based commission and earning potential
- Signing bonus
- Champions Club all-expenses-paid vacation for top performers and a guest
- 30% employee discount on services
- Industry-leading technical training and ongoing education
- Customer service, communication, sales, and professional development
- Professional development and leadership opportunities
- Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning
- Opportunity for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
