Residential Service Plumber

On Time Experts•Chesterfield, MO

6d•$85,000 - $250,000•Onsite

About The Position

On Time Experts, formerly Hosack Plumbing, Heating & Cooling, is hiring experienced Residential Service Plumbers to serve homeowners throughout the Greater St. Louis and O'Fallon area. This is a full-time, year-round role offering performance-based annual earning potential of $85,000–$250,000+. The company provides training, leadership support, consistent work, a service vehicle, and opportunities for professional and financial growth. The plumber diagnoses, repairs, and maintains residential plumbing systems; responds to plumbing and drain service calls; inspects systems; and recommends repairs, replacements, maintenance, and upgrades. The role also involves clearly explaining findings and options to homeowners, communicating pricing and value, building trust, and delivering a positive customer experience. Plumbers manage service calls, maintain accurate service records, work with dispatchers and service managers, keep their vehicle and equipment in order, and support scheduled emergency and on-call services. The schedule is Monday through Friday, every other Saturday, with rotating on-call responsibilities. Work consists of residential service calls across the Greater St. Louis / O'Fallon area, with a company-provided vehicle for work-related travel. Applicants must be authorized to work for any employer in the United States; visa sponsorship is unavailable. The employer is an Equal Opportunity Employer.

Requirements

At least 2 years of hands-on residential service plumbing experience.
Strong diagnostic and troubleshooting skills with residential plumbing systems.
Experience independently performing plumbing maintenance, repairs, and service calls.
Ability to confidently communicate repair and replacement recommendations to homeowners.
Strong customer-service and communication skills.
Ability to explain technical issues in a way homeowners can understand.
Valid driver's license with an acceptable driving record.
Ability to work independently and manage service calls efficiently.
Willingness to participate in rotating on-call and weekend schedules.
Ability to successfully complete required pre-employment background and drug screening, consistent with applicable law.
Must be authorized to work for any employer in the United States; the employer cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

ServiceTitan experience.
Experience with residential drain cleaning and plumbing diagnostics.
Experience with tank and tankless water heaters.
Knowledge of water treatment and water quality solutions.
Experience presenting repair-versus-replacement options.
Strong history of customer satisfaction and service performance.
Previous experience in a performance-driven residential service environment.
Sales or in-home service experience.

Responsibilities

Diagnose, troubleshoot, repair, and maintain residential plumbing systems.
Respond to residential plumbing and drain service calls.
Repair and replace water heaters, fixtures, faucets, toilets, pipes, valves, fittings, and other plumbing components.
Perform plumbing inspections and identify system concerns.
Troubleshoot leaks, drainage issues, water pressure problems, and other residential plumbing concerns.
Recommend appropriate repairs, replacements, maintenance, and system improvements.
Maintain high standards for workmanship, safety, and professionalism.
Complete accurate service documentation and maintain company tools, equipment, and vehicles.
Explain plumbing issues and recommended repairs clearly to homeowners.
Present repair, replacement, maintenance, and upgrade options based on customer needs.
Identify opportunities for water heater upgrades, water quality improvements, fixture replacements, and preventative maintenance.
Communicate pricing, service options, and the value of recommended solutions.
Build trust through honest recommendations and a customer-first approach, and ask for the opportunity to complete recommended work.
Follow through on customer concerns and ensure a positive service experience.
Manage service calls efficiently while maintaining quality workmanship and customer satisfaction standards.
Maintain accurate customer records, service notes, and recommendations in company systems.
Work closely with dispatchers, service managers, and other field team members.
Participate in ongoing technical and customer-service training.
Maintain a clean, organized, and properly stocked service vehicle.
Support emergency and on-call plumbing services as scheduled.