Plumber Residential Service

Benjamin Franklin Plumbing•Niceville, FL

11d

About The Position

Benjamin Franklin Plumbing-Service Minds is seeking experienced Residential Service Plumbers to independently manage residential plumbing service calls, diagnose and troubleshoot problems, complete quality repairs and replacements, and provide homeowners with an exceptional customer experience. This is a customer-facing residential service and sales role: plumbers build trust, explain findings, educate homeowners, and present appropriate options so customers can make informed decisions without high-pressure tactics. The role combines technical plumbing work with customer communication and solution recommendations. Plumbers are expected to take ownership of service calls from start to finish, protect customers' homes, follow applicable plumbing codes and safety requirements, and document work accurately in ServiceTitan. The position offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and opportunities for technical and career development. Compensation is listed as $85,000–$120,000 per year.

Requirements

At least 2 years of hands-on residential plumbing service experience.
Experience independently running residential plumbing service calls.
Strong plumbing diagnostic and troubleshooting skills.
Experience with residential plumbing repairs, maintenance, replacements, and installations.
Knowledge of residential plumbing systems, equipment, and industry best practices.
Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
Ability to identify plumbing concerns and determine appropriate solutions.
Excellent customer service skills and ability to build trust with homeowners.
Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
Comfort with sales, presenting service options, and recommending customer-appropriate repairs, replacements, and upgrades.
Ability to educate customers and provide options without relying on high-pressure sales tactics.
Ability to meet performance goals and KPIs while maintaining a customer-first approach.
Strong problem-solving and decision-making skills.
Commitment to quality workmanship, professionalism, and integrity.
Ability to manage time and independently run daily service calls.
Ability to work effectively in a fast-paced, performance-driven environment.
Motivation to continuously learn, improve, and grow within the plumbing trade.
Valid driver's license with a clean driving record.
Ability to successfully complete required background and drug screening.

Responsibilities

Independently run residential plumbing service calls from start to finish.
Diagnose and troubleshoot residential plumbing issues.
Perform plumbing repairs, maintenance, replacements, and installations.
Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
Identify plumbing concerns and recommend appropriate solutions.
Perform thorough evaluations of residential plumbing systems when appropriate.
Clearly explain findings and recommendations to homeowners.
Present repair, replacement, and upgrade options based on customer needs.
Educate homeowners so they can make informed decisions about their plumbing systems.
Recommend appropriate solutions without relying on high-pressure sales tactics.
Identify opportunities to improve plumbing system safety, reliability, efficiency, and performance.
Build trust and long-term relationships with customers.
Complete work according to applicable plumbing codes, safety requirements, and company standards.
Document calls, findings, recommendations, photos, and completed work accurately in ServiceTitan.
Maintain clean, organized tools, equipment, vehicles, and work areas.
Protect customers' homes and property while performing work.
Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.