Plumber Residential Service
About The Position
Benjamin Franklin Plumbing-Service Minds is hiring an experienced Residential Service Plumber to independently manage residential plumbing service calls, diagnose and troubleshoot problems, and complete quality repairs, maintenance, replacements, and installations. This is a customer-facing residential service and sales role: the plumber builds trust with homeowners, explains findings, educates customers, presents appropriate options, and recommends solutions without relying on high-pressure tactics. The role includes work on water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems. Work must meet applicable plumbing codes, safety requirements, and company standards. The company offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and uncapped earning potential; top performers can earn $100,000 or more annually. Employees receive a take-home company vehicle, fuel card, company iPad, technical and customer-service training, ongoing education, and development opportunities. Benefits eligibility begins the first of the month after 30 days. Career growth may include field leadership, training, operations, branch leadership, and other roles within Service Minds and its affiliated brands.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Excellent customer service skills and ability to build trust with homeowners.
- Strong communication skills, including the ability to explain plumbing issues, solutions, and recommendations clearly.
- Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
- Ability to educate customers and offer options without relying on high-pressure sales tactics.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to manage time and independently run daily service calls.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continuously learn, improve, and grow within the plumbing trade.
- Valid driver's license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently run residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Identify plumbing concerns and recommend appropriate solutions.
- Conduct thorough evaluations of residential plumbing systems when appropriate.
- Clearly explain findings and recommendations to homeowners and educate them so they can make informed decisions.
- Present repair, replacement, and upgrade options based on customer needs, without relying on high-pressure tactics.
- Identify opportunities to improve plumbing-system safety, reliability, efficiency, and performance.
- Build trust and long-term relationships with customers.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
- Maintain clean, organized tools, equipment, vehicles, and work areas.
- Protect customers' homes and property while performing work.
- Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
- Meet performance goals and KPIs while maintaining a customer-first approach.
Benefits
- Health insurance with HMO, PPO, and HDHP medical plan options
- Health Savings Account (HSA) options
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability
- Paid time off
- Paid holidays
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 24/7 telehealth services
- 401(k) with employer match
- Guaranteed weekly pay
- Uncapped performance-based commission and earning potential
- Company take-home vehicle
- Fuel card
- Company iPad
- Industry-leading technical training and ongoing education
- Customer service, communication, sales, and professional development
- Professional development and leadership opportunities
- Champions Club all-expenses-paid vacation for top performers and a guest
- 30% employee discount on services
- Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning
- Free uniforms
- Signing bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
