Plumber Residential Service
About The Position
Benjamin Franklin Plumbing-Service Minds is seeking experienced Residential Service Plumbers to independently handle residential plumbing service calls from beginning to end. The role combines technical service work with customer communication and sales: plumbers diagnose and troubleshoot problems, perform repairs and installations, explain findings, present suitable options, and help homeowners make informed decisions without high-pressure tactics. Plumbers are expected to deliver high-quality workmanship and an exceptional customer experience while representing the company with professionalism, honesty, and integrity. The position offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and uncapped earning potential, with top performers able to earn $100,000 or more annually. The company provides a take-home vehicle, fuel card, iPad, technical and customer-service training, and professional development. Benefits include medical plan options, dental and vision insurance, life and disability insurance, paid time off and holidays, retirement savings with employer match, and additional support programs. Career development may lead to opportunities in field leadership, training, operations, branch leadership, and other roles across Service Minds and its affiliated trades businesses.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Excellent customer-service skills and ability to build trust with homeowners.
- Strong communication skills and ability to explain plumbing issues, solutions, and recommendations clearly.
- Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
- Ability to educate customers and provide options without high-pressure sales tactics.
- Ability to meet performance goals and KPIs while maintaining a customer-first approach.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to manage time and independently run daily service calls.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continuously learn, improve, and grow within the plumbing trade.
- Valid driver's license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently run residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Identify plumbing concerns and recommend appropriate solutions.
- Perform thorough evaluations of residential plumbing systems when appropriate.
- Clearly explain findings and recommendations to homeowners.
- Present repair, replacement, and upgrade options based on customer needs.
- Educate homeowners so they can make informed decisions about their plumbing systems.
- Recommend appropriate solutions without relying on high-pressure tactics.
- Identify opportunities to improve plumbing-system safety, reliability, efficiency, and performance.
- Build trust and long-term relationships with customers.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
- Maintain clean, organized tools, equipment, vehicles, and work areas.
- Protect customers' homes and property while performing work.
- Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
Benefits
- Uncapped earning potential and performance-based commission; top performers can earn $100,000+ annually.
- Guaranteed weekly pay.
- Full-time, year-round work.
- 401(k) with employer match.
- Company take-home vehicle and fuel card.
- Company iPad.
- HMO, PPO, and HDHP medical plan options.
- Health Savings Account (HSA) options.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short-term and long-term disability.
- Paid time off (PTO) and paid holidays.
- Flexible Spending Accounts (FSA).
- Employee Assistance Program (EAP).
- 24/7 telehealth services.
- Champions Club all-expenses-paid vacation for top performers and a guest.
- 30% employee discount on services.
- Industry-leading technical training and ongoing education.
- Customer-service, communication, sales, and professional development.
- Professional development and leadership opportunities.
- Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning.
- Multiple career paths into field leadership, training, operations, branch leadership, and other opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
