Plumber Residential Service

Benjamin Franklin Plumbing • Orlando, FL

11d

About The Position

Benjamin Franklin Plumbing, part of Service Minds, is hiring an experienced Residential Service Plumber to independently manage residential service calls, diagnose plumbing problems, complete high-quality repairs and installations, and provide homeowners with an exceptional customer experience. This is a customer-facing residential service and sales role: plumbers build trust, explain their findings, educate customers, and present suitable options without relying on high-pressure tactics.

The role offers full-time, year-round work with guaranteed weekly pay and uncapped performance-based commission. The posting lists annual compensation of $85,000–$120,000 and says top performers can earn $100,000 or more. Company-provided resources include a take-home vehicle, fuel card, company iPad, uniforms, technical training, and ongoing professional development.

The company describes opportunities to grow into field leadership, training, operations, branch leadership, and other roles across its businesses. Benefits eligibility begins on the first of the month after 30 days. Each franchise location is independently owned and operated; the franchisee makes hiring decisions and sets compensation and benefits.

Requirements

• At least 2 years of hands-on residential plumbing service experience.
• Experience independently running residential plumbing service calls.
• Strong plumbing diagnostic and troubleshooting skills.
• Experience with residential plumbing repairs, maintenance, replacements, and installations.
• Knowledge of residential plumbing systems, equipment, and industry best practices.
• Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
• Ability to identify plumbing concerns and determine appropriate solutions.
• Excellent customer service and communication skills, including the ability to build trust and clearly explain plumbing issues and recommendations to homeowners.
• Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs without high-pressure tactics.
• Ability to meet performance goals and KPIs while maintaining a customer-first approach.
• Strong problem-solving and decision-making skills.
• Commitment to quality workmanship, professionalism, and integrity.
• Ability to manage time and independently run daily service calls in a fast-paced, performance-driven environment.
• Motivation to continue learning, improving, and growing within the plumbing trade.
• Valid driver's license with a clean driving record.
• Ability to successfully complete required background and drug screening.

Responsibilities

• Independently manage residential plumbing service calls from start to finish.
• Diagnose and troubleshoot residential plumbing issues.
• Perform plumbing repairs, maintenance, replacements, and installations.
• Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
• Evaluate residential plumbing systems when appropriate and identify concerns or opportunities to improve safety, reliability, efficiency, and performance.
• Recommend appropriate solutions and clearly explain findings to homeowners.
• Present repair, replacement, and upgrade options based on customer needs, and educate homeowners so they can make informed decisions.
• Build customer trust and long-term relationships while recommending solutions without high-pressure tactics.
• Complete work according to applicable plumbing codes, safety requirements, and company standards.
• Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
• Maintain clean and organized tools, equipment, vehicles, and work areas; protect customers' homes and property while working.
• Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
• Meet performance goals and KPIs while maintaining a customer-first approach.

Benefits

• Health insurance, with HMO, PPO, and HDHP medical plan options.
• Health Savings Account (HSA) options.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term and long-term disability.
• Paid time off (PTO) and paid holidays.
• Flexible Spending Accounts (FSA).
• Employee Assistance Program (EAP).
• 24/7 telehealth services.
• 401(k) with employer match.
• Uncapped earning potential and performance-based commission.
• Guaranteed weekly pay.
• Company take-home vehicle and fuel card.
• Company iPad and free uniforms.
• Ongoing technical training, education, customer service, communication, sales, and professional development.
• Champions Club: top performers can earn an all-expenses-paid vacation for themselves and a guest.
• 30% employee discount on services.
• Career and leadership development opportunities.
• Flexible scheduling.
• Benefits eligibility beginning the first of the month after 30 days.
• Competitive salary and signing bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed