Plumber Residential Service

Benjamin Franklin Plumbing•Gainesville, FL

12d

About The Position

Benjamin Franklin Plumbing is hiring an experienced Residential Service Plumber to independently handle residential plumbing service calls from start to finish. The role combines hands-on plumbing diagnosis, repair, maintenance, replacement, and installation work with customer service and sales. Plumbers explain their findings, educate homeowners, present appropriate options, and help customers make informed decisions without relying on high-pressure tactics. The position offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and opportunities for training and career growth. Compensation is listed as $85,000–$120,000 per year. The plumber is expected to complete quality work in accordance with applicable plumbing codes, safety requirements, and company standards; accurately document calls and work in ServiceTitan; and maintain tools, equipment, vehicles, and work areas. The company provides a take-home vehicle, fuel card, company iPad, technical and professional development, and a range of benefits. Career paths may include field leadership, training, operations, and branch leadership. Each franchise location is independently owned and operated, and hiring decisions, compensation, and benefits are determined by the franchisee.

Requirements

At least 2 years of hands-on residential plumbing service experience.
Experience independently running residential plumbing service calls.
Strong plumbing diagnostic and troubleshooting skills.
Experience with residential plumbing repairs, maintenance, replacements, and installations.
Knowledge of residential plumbing systems, equipment, and industry best practices.
Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
Ability to identify plumbing concerns and determine appropriate solutions.
Excellent customer service skills and ability to build trust with homeowners.
Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
Comfort presenting service options and recommending customer-appropriate repairs, replacements, and upgrades without high-pressure sales tactics.
Ability to meet performance goals and KPIs while maintaining a customer-first approach.
Strong problem-solving and decision-making skills.
Commitment to quality workmanship, professionalism, and integrity.
Ability to manage time and independently run daily service calls.
Ability to work effectively in a fast-paced, performance-driven environment.
Motivation to learn, improve, and grow within the plumbing trade.
Valid driver’s license with a clean driving record.
Ability to successfully complete required background and drug screening.

Responsibilities

Independently run residential plumbing service calls from start to finish.
Diagnose and troubleshoot residential plumbing issues.
Perform plumbing repairs, maintenance, replacements, and installations.
Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
Evaluate residential plumbing systems when appropriate and identify concerns.
Explain findings and recommendations clearly to homeowners and present repair, replacement, and upgrade options suited to their needs.
Educate homeowners and recommend appropriate solutions without relying on high-pressure tactics.
Identify opportunities to improve the safety, reliability, efficiency, and performance of plumbing systems.
Build trust and long-term customer relationships.
Complete work in accordance with applicable plumbing codes, safety requirements, and company standards.
Document calls, findings, recommendations, photos, and completed work accurately in ServiceTitan.
Maintain clean and organized tools, equipment, vehicles, and work areas.
Protect customers’ homes and property while performing work.
Represent Benjamin Franklin Plumbing professionally, honestly, and with integrity.